Ocean Breeze Casino - El retiro del jugador se ha retrasado.

I requested a payout on 7/8/2021, but no payout has taken place to date.

Ich habe am 7.8.2021 eine Auszahlung beantragt.Bis heute hat keine Auszahlung stattgefunden.

Dear Dabost66,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I was successfully verified and am constantly put off that the payout is still being checked

Ich wurde erfolgreich Verifiziert und werde ständig vertröstet ,das die Auszahlung noch geprüft wird

Thank you very much, Dabist66, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dabist66,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Ocean Breeze Casino to join us and help us resolve the player's issue.

Hello,

The player received a confirmation email in which he can clearly see the waiting period for the withdrawal.

From our end, everything is fine and the withdrawal is still pending.

Have a nice day.

Kind regards,

Alex

Customer Support Representative

It says it can take up to 21 working days but it doesn't have to. Who wants to play there and wait for the money?

Da steht aber kann bis 21 Arbritstage dauern muss es aber nicht. Wer will denn da noch spielen und aufs Geld solange warten.

Dear Dabis66,

Unfortunately in most cases the withdrawal process can't take shorter time so in this case I would only wait for the money to arrive as the casino confirmed that the payment was processed. I'll now set the timer to 7 days so if the money would arrive within this time, please let us know.

Hello,

Was processed.

Have a nice day.

Kind regards,

Alex

Customer Support Representative

I was told the payout is approved but you can only pay out if I verify myself again.

Man hat mir gesagt die Auszahlung ist genehmigt aber sie können erst auszahlen wenn ich mich nochmal verifiziere.Das ist nur hinhalten und verarsche.

The verification was on August 8th. Confirmed by email.

Die Verifizierung wurde am 8.8. Per E-Mail bestätigt.

Dear Dabis66,

Based on the fact that your account is now verified, you should be able to withdraw your money from the account. Please let us know about your next step or in case you've already requested a withdrawal, let us know when the money arrives on your account.

Suddenly my account is not verified again and the amount paid out is zero.

I believe that the money is no longer arriving and this casino is a gang of criminals.

Plötzlich ist mein Konto wieder nicht verifiziert im Status und der Auszahlungen Betrag ist auf Null.

Ich glaube das das Geld nicht mehr ankommt und dieses Casino eine Bande von Verbrechern ist.

Email from ocean dated September 6th, 2021

Email von ocean vom 6.9.2021

Hello,

Player account is verified, as we have checked. Withdrawal will be processed soon.

Have a lovely day.

Kind regards

Sean

Customer Support Representative

Dear Dabist66,

Could you please confirm that your account is working and the withdrawal is processed?

The withdrawal is still being processed. 4 days ago you had already written that the withdrawal is processed. I believe only when the money arrives in my account.

Die Auszahlung wird immer noch bearbeitet.Vor 4 Tagen hatten sie schon geschrieben das die Auszahlung verarbeitet ist.Ich glaube erst wenn das Geld auf meinem Konto eingeht.

28 working days have now passed and nothing has happened with the payout, although the casino has already processed it. Just make excuses and hold out.

Es sind jetzt 28 Arbeitstage vergangen und es hat sich immer noch nichts mit der Auszahlung getan,obwohl die von Casino Seite schon verarbeitet wäre. Immer nur Ausreden und hinhalten.

Dear Ocean Breeze,

Could you please give us an explanation why haven't the player received his money yet even though you said the payment is processed?

Payment was received on the current account today. Nevertheless, if you want to play and have your winnings paid out quickly, you should not play in this casino.

As I said 7.8. Until September 14th is too long a payout time.

Auszahlung ist heute auf dem Girokonto eingegangen.Trotzdem ,wer spielen möchte und seine Gewinne schnell ausgezahlt haben möchte sollte in diesem Casino nicht spielen.

Wie gesagt 7.8. Bis 14.9.ist eine zulange Auszahlungszeit.

player was paid. had issues with verification of account.

Dear Dabist66,

Thank you very much for letting us know that the payment has arrived. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru