Platinumclub VIP Casino - El retiro del jugador se ha retrasado.

Hi,

I have had two £500 withdrawals which disappeared from pending (presumably as they have been processed) 2 weeks ago on 11th October. Nothing has come through to my account and they have been largely unresponsive to my emails. When they have replied they have just said there is a delay because it’s a foreign transfer.

I am fully verified and have had successful withdrawals before, usually coming through the same day it disappears from pending, so I’m concerned. I know they have a bad reputation but didn’t realise beforehand.

I appreciate there may not be much you can do, but appreciate any help you could give.

Thanks

Dear Peter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which payment method to withdraw your winnings you have opted for? Was it the same payment method as previously?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

the money has actually arrived into my bank account today, so I’m happy to close this as resolved.

thanks,

peter

Awesome news, Peter. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.