PlayUZU Casino ES - El jugador experimenta desafíos al depositar en el casino.

They asked for my ID, my wife's ID, a signed document from both of us, and the bank card. Yet, nothing has been resolved... They were able to charge me initially but not for the payout.

Me pidieron mi DNI , el de mi mujer , un escrito por los dos y firmado, la tarjeta bancaria y aún así nada de nada no me dan solución ninguna .... Me pudieron cobrar para empezar pero no para pagar

Hello rguezjimeneznoel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Why did they request your wife's information as well?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Solved they had a bug and did not see a document

Solucionado tenían fallo y no veían un documento

Dear rguezjimeneznoel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru