Quigioco Casino - El retiro del jugador se ha retrasado.

Good afternoon, on 25/09/24, I won €2393 while playing at the ADM casino (QUIGIOCO). Following this, I tried to withdraw €2000 of the amount on September 25. After 24 hours, the casino canceled my withdrawal, claiming that my bank BVVA does not accept withdrawals. This is false because all other ADM casinos where I've withdrawn my winnings have always paid me. Not believing their explanation, I decided to retry the withdrawal using my Postepay Evolution card, once again for €2000. The result? After 24 hours, they informed me that the bank is experiencing technical issues. I am making this complaint hoping to receive my rightful and full winnings, and I hope you will take action against these scam casinos that try in every way not to pay out winnings. I hope you can help. My username on the casino account (QUIGIOCO) is waiting for your response. I am reaching out to you because I only play on ADM casinos for security reasons, and I hope everything can be resolved. Thank you. (I have attached the relevant documents)

Buon pomeriggio in data 25/09/24, giocando sul casino ADM (QUIGIOCO), ho effettuato una vincita di 2393€, a seguito ho provato a prelevare 2000€ della somma dal 25 settembre,il casino successivamente al lasso di tempo H24 mi annulla il prelievo sostenendo che la mia banca bvva non accettava prelievi....(Cosa falsa in quanto tutti gli altri casino ADM dove ho prelevato le fortunate vincite,mi hanno sempre ripagato,pur non credendo a questa versione,ho deciso di ripetere il prelievo questa volts utilizzando la carta Postepay Evolution,prelevando quindi sempre 2000€,il risultato? Dopo H24 mi danno il responso sostenendo che la banca ha problemi tecnici.....ora io effettuo questo reclamo sperando di avere la mia vincita giusta e totale,e spero che facciate qualcosa contro questi casini truffa ne cercano in ogni modo di non pagare le vincite...spero che possiate fare qualcosa il mio username sul conto gioco del casino (quigioco) attendo una vostra risposta,mi rivolgo a voi perché io gioco solo suo casino adm,proprio per motivi di sicurezza e quindi spero si possa risolvere il tutto grazie (vi lascio gli allegati in merito

Dear gokufrancolol,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear gokufrancolol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.