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Casino Guru

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hace 5 mesesOriginalTraducción
This is a fantastic Casino in my opinion which is based on playing only this Casino for cirka 6 months.

To begin with Slotbox service both online and email are the best I have experienced. Especially their online live chat service and their reps. They are without exception very polite, professional, helpful and resolve any issues I have had very fast. It's actually feels unbelievable that I am writing the following: every single time I have had to contact service chat I have never walked away unsatisfied or my issue being unresolved. Nota bene these are all small issues since I have never had any serious problems at Slotbox. I did not even have to verify myself for withdrawals until it came to a withdrawal of €800. The process of verification was very easy and fast.

However there is one thing that this Casino does have to fix. The free spins you earn are often in rather lousy games with high volatility and thus the chances of winning anything big even with 100fs is minimized. At least that is my experience. It does not however change my opinion that this is the best online Casino I have used.

One mire thing. Depositing and withdrawing money is a breeze. One of the things that bothers me with soooo many Casinos is the fact that if I deposit with a certain credit or debit card I am forced to use the same card or method to withdraw as I did to deposit. At Slotbox this is no problem whatsoever. I can deposit with one card and withdraw winnings unto another registered card. This simple fact is very important to me as a player as most of the bigger issues I have had to deal with at other Casinos, is precisely this. Casinos have used this to force me to use for example Netteller. All those kind of payment services take a cut of my winnings due to their high transfer fees. Especially when you are talking about larger amounts of money. So this part being so comfortable for me the customer is a huge factor.

I highly recommend this Casino with their service and fast/easy withdrawals being the biggest factor. It is simply A+++ and the best online Casino I have used. It also has all the slots and table games etc that I look for in an online Casino.
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Slotbox Casino
hace 5 meses
**Thanks for your feedback.**

This feedback means a lot to us.

We’re glad to hear you enjoyed the games we have available, we know that having an extensive games catalogue with all the top providers is important to our clients

We pride ourselves on the standard of support we offer, so we do our utmost to offer fast and accurate replies to any queries and offer both email and live chat support between 6am to 3am GMT. Our team of experienced and knowledgeable agents are also key in offering the best support in the industry.

We do our best to offer fast, simple and secure payment options and as an international business, we have a wide range of payment service providers available to all our clients.

We love to reward our players at Slotbox so we have daily offers on site but also offer exclusive and bespoke rewards to our players over email and SMS.
hace 2 añosOriginalTraducción
Betonic is horrible when it comes to withdrawing winnings. They say their policy is 48 hours to pay out. Which in itself is outrageous. But hey ok, I can live with that and withdrawals have arrived within that time frame. HOWEVER, now I am withdrawing €2500 and it has been 96 hours. I cannot get any straight answers from any rep except pre-written bs. Not one single service representative has even made a tiny effort to give me a reason for the delay. All I get is the pre-written bullshit "We have informed the relevant department and they are going over your withdrawal....bla, bla, bla.
I spent €13.000 last weekend at this Casino and they have the audacity to:
1. Withhold my winnings against their own regulations of 48 hour max waiting time promised.
2. Service through email and Live Chat are absolutely the worst and they are the rudest representatives I have ever encountered and some barely speak English!!!
3. They refuse to answer legitimate questions concerning my money.

It is completely beyond me that this Casino has a 4.5 star out of 10 star rating here.

Conclusion: Stay the hell away from this Casino.
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  • Poor service, confusing and fraudulent bonuses as mentioned in another review.
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