Usually when I have a bad streak, to avoid complicating my life I usually take a break (self-exclusion). Then, after that period when I want to play again, I can normally do so without any problem. What I'm talking about usually happens in all online casinos except YoCasino. The casino in terms of functionality of the slots, payments and others is very good, but after having requested that they reactivate my account they do not do it at this point and being a good customer (I have never had any problems), I honestly do not do it. I understand and it seems like an absolute lack of consideration. Four days have passed and they don't even deign to answer my emails or phone calls to check the status of my request to reactivate the account. I sincerely regret it, because as I said, everything else works excellently.

A while ago I participated in playing slots at this casino because the reviews are positive. Unfortunately, on that occasion I had a technical error that was certainly attributable to the casino. I'll summarize it: I deposited a significant amount of money to play and I was able to play without problems. When I ran out of money and made a second recharge, an error came out. I contacted customer service and they told me that they would solve it shortly, three or four days passed and they did not send any email. I found the lack of consideration for a client so unpleasant that I decided to withdraw my money and opt out for a few months. Today I came back in to give them a second chance and unfortunately the same thing happened again. Unfortunately, they have also told me the same apology again and consequently I have decided to close my account or permanently exclude myself before withdrawing my money. I can't understand how they have such good grades or it must be that maybe I've had bad luck with them. Most of the online casinos where I play do not cause any problems and work either well or very well. My experience with Vídeoslots has been terrible. Of course, I have screenshots of everything I just mentioned here that demonstrate the veracity of my experience.

My experience with this online casino has always been positive, both in terms of customer service and the operation of its games. As I said on other occasions, my basic hobby is slots. At Casino Gran Madrid I have never had problems regarding their operation and I think their percentage of prizes is high. In short, a place where I have always felt comfortable playing.

Generally positive. Identity verification is fast and the slots worked correctly on my Android mobile phone. The exceptions were La Mina and Popeye Treasure Hunter, which to play them I had to open the website on my tablet.
The prize percentages are good.

The chat works 24 hours a day and they attended to me correctly.

I think it's Yasss Casino now.

I downloaded the app early today. I was only able to access it once and as soon as I had been playing a slot for a while I was kicked out of the casino by the system.

Today I tried to log in again with the app and it was not possible. I switched to Chrome and managed to get in, I put in more money and continued playing in the same slot but soon the system kicked me out again. At dawn I sent an email stating what had happened and they didn't pay any attention to me. I have deposited 230 euros and the only answer I have been given through the casino chat is that they are undergoing maintenance. Maintenance for twelve hours? 😳🤣🤣 In short, when I can I will play what is left and I will consider whether I continue trying to play at this online casino.

They are very friendly, in fact they even call you on the phone to welcome you. In everything related to playing slots, my experience was terrible. Your app expels you from the game after a while giving an error. My complaint via email was not attended to, including screenshots with the error message. Good words but no solution. I do not recommend this online casino to those who like to play slots. I should have taken into account the information given here on that point.

Bad experience. The website was constantly crashing and it was impossible to play any slot more than 2 or 3 games in a row. My mobile phone is high end, I was playing at home using my Wifi. I checked my connection and in any other online casino everything worked perfectly. They do not have 24-hour service and consequently I had to leave when I had a lot of money in the game. When I received a response, their comments "suggested" that the problem was not theirs, which is false. Logically, I decided to definitively abandon my participation in this online casino. It's one of the worst experiences I've ever had as a gamer. Greetings