Reseñas de obctbcacc

Casino Guru

Queremos que los jugadores entiendan las apuestas.

hace 9 mesesOriginalTraducción
I did not receive a confirmation e-mail. I go to to support and talk to "Mario" and ask if they can resend me the confirmation mail. Suddenly he just out of the blue closes the chat. I reopen the chat and ask again, but I get a generic answer: "I don't send email." I forgot what I answered to that, but he replied with "Read carefully again, I don't send emails"

Is that how you treat potential customers? By scaring them away. Stay away from these guys, they don't want customers lol.
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  • No positives, as I didn't even get to create an account
  • Doesn't want new customers
  • Annoying chat
hace 9 mesesOriginalTraducción
No deposit bonus of 50 spins for pragmatic play - awesome. I sign up, but pragmatic play is missing. I go chat with support, who did not seem to understand English. I tell them, and they keep insisting that pragmatic play works, and I tell them no it doesn't since they disabled it for my country. I ask them if I can have the spins transferred to a different provider, and they say no I can't. Moving spins between providers has NEVER been an issue at any casino I've ever played at. I therefore ask if VPN is allowed, and he starts accusing me of using a VPN, which is against their rules. (No, I did not use VPN) But supports terrible English comprehension managed to blame me.

In the end, support tells me that the 50 free spins are available on any casino game I want (Which is a lie) I then go to a random casino game, and I get a "Insufficient funds" pop-up, telling me to deposit in order to use the free? 50 spins.

Overall this casino was lying and misleading me and wasting a lot of my time.
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  • NOTHING
  • Lying
  • Misleading
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