hace 1 añoOriginalTraducción
Be careful with this casino. I verified my account in the very begining, then i play a little in luckyreels, won about 3000PLN and requested withdraw. The next day i received an email that my account is not verified anymore and they need additional verification. I provided all the documents they wanted and next day i received email once again that i need to provide additional document so i did it.
For now thay have photos of:
- id
- passport
- bank statement
- deposit confirmation
- me holding my id
- me holding my id with piece of paper with some 4 numbers
And this is not enough for verification... The next day they requested video with requirments written below
Things you must perform in the video:
1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.
2. Show what is around you, so that we can make sure there are no third parties nearby.
3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.
4. Show yourself holding your document, and a paper with today's date our product's name.
5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.
What will be next ? Maybe photo with my dog when i will be watching animal planet...
I never saw something like this, and they definitely do this to not pay winnings so guys i advice you to stay away from this casino because if you will be depositing and losing money it will be ok, once you will try to withdraw everything will be complicated...
For now thay have photos of:
- id
- passport
- bank statement
- deposit confirmation
- me holding my id
- me holding my id with piece of paper with some 4 numbers
And this is not enough for verification... The next day they requested video with requirments written below
Things you must perform in the video:
1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.
2. Show what is around you, so that we can make sure there are no third parties nearby.
3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.
4. Show yourself holding your document, and a paper with today's date our product's name.
5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.
What will be next ? Maybe photo with my dog when i will be watching animal planet...
I never saw something like this, and they definitely do this to not pay winnings so guys i advice you to stay away from this casino because if you will be depositing and losing money it will be ok, once you will try to withdraw everything will be complicated...
- decent amount of slot providers
- welcome bonus
- verification process (i wouldn't be surprised if they will ask for additional verification to making video with my dog next to my neighbour)
- withdraw issuess
- not many deposit methods
LuckyReels Casino
hace 1 año
Thank you for your valuable feedback!
Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our players and ourselves.
Also, please note that according to our Terms & Conditions, Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon Betsofa Compliance Department discretion.
We always listen to your feedback about deposits and payouts, and we work hard to ensure that all transactions are processed as quickly as possible!
You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.
Best regards,
LuckyReels team
Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our players and ourselves.
Also, please note that according to our Terms & Conditions, Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon Betsofa Compliance Department discretion.
We always listen to your feedback about deposits and payouts, and we work hard to ensure that all transactions are processed as quickly as possible!
You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.
Best regards,
LuckyReels team
