hace 5 mesesOriginalTraducción
I got my winnings, but before that my additional verification -process was long.
- You can set your limits
- Helpful Customer Service
- VIP Manager
- Long and difficult additional verification
GoSpin Casino
hace 5 meses
Thank you for your honest review!
We are glad that you found so many advantages in our casino!
However, we are sorry that you have got such impression on our KYC procedure since we always strive to make gambling experience in our casino as pleasant and convenient as it is possible.
Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our players and ourselves. Please also pay attention that according to our Terms & Conditions, Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon GoSpin Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address.
As for the verification time of the submitted documents, it follows the standard timeframe indicated.
You are more than welcome to approach us in the Live Chat or via e-mail if any additional questions will occur!
Best regards,
GoSpin Casino Team
We are glad that you found so many advantages in our casino!
However, we are sorry that you have got such impression on our KYC procedure since we always strive to make gambling experience in our casino as pleasant and convenient as it is possible.
Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our players and ourselves. Please also pay attention that according to our Terms & Conditions, Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon GoSpin Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address.
As for the verification time of the submitted documents, it follows the standard timeframe indicated.
You are more than welcome to approach us in the Live Chat or via e-mail if any additional questions will occur!
Best regards,
GoSpin Casino Team
