Roku Casino - La verificación del jugador se retrasa.

I've been trying since yesterday to contact the casino through their website and so far nothing, the casino is a show, very versatile and of good quality but when it comes to verifying documents and validating withdrawals it takes a long time, unlike deposits.

From what I've also seen, numerous partnerships have been made with twitch streamers, etc., so I don't understand the delay in verifications, I would also like to say that I know and well, the regulatory entity of the same.

With this I hope they pay what they owe, obviously.

Estou desde ontem a tentar contactar o casino pela site do mesmo e até agora nada, o casino é um espetáculo, muito versátil e de boa qualidade mas no que toca a verificação de documentos e validação de levantamentos demora muito, ao contrário dos depósitos.

Pelo o que tenho visto também, têm feitos inúmeras parcerias com streamers da twitch, etc., por isso não entendo a demora das verificações, queria dizer também que conheço e bem, a entidade reguladora do mesmo.

Com isto espero que paguem o que devem, obviamente.

Hello David_Alves,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear David_Alves,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.