RRR Casino - Se retrasó la verificación KYC del jugador.

I send my kyc document but casino like ckee my account now did not response

Hello Sourav45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RRR Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sending Adar card and pan card 5 days ago then today I reacive mail your account blocked blocked then I ask reasion for block with castomer care but customer care did not response and I send mail did not riplying mail

Hello Sourav45,

Please forward any proof or communication between you and the casino to nikolas.b@casino.guru.

Hello Sourav45,

What message do exactly get when you try to login into your account? Did you receive any explanation from the casino regarding your blocked account? Did you contact them by chat support? If yes, what did they respond?

He did not respond when I chat customer care he did not any riply

Hello Sourav45,

I mean what message you get when you try to log into your casino account? Also did you try to contact them by e-mail support? If yes, please forward the communication to nikolas.b@casino.guru and if not, please do so.

Dear Sourav45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.