RushBet Casino MX - El retiro del jugador se retrasa debido a una verificación invasiva.

The casino is behaving irrationally as it has no authority to request financial privileged information from anyone, let alone photographs of both sides of a card and financial statements. Therefore, at the moment they are demanding this to be able to release a withdrawal, it becomes a crime of financial information theft. Honestly, I hope they shut down their app and impose fines for data theft. I will do everything in my power to achieve the casino's closure.

El casino está actuando en una forma irracional ya que no tiene ninguna autoridad para pedir información privilegiada financiera de ninguna persona y mucho menos fotos de la tarjeta por ambos lados y estractos financiores de ninguna persona por lo tanto en ese momento que la están exigiendo para poder liberar un retiro entra en delito de robo de información financiera y la verdad espero que les cierren la app y les pongan multas por el robo de datos financieros y voy a ser todo lo que yo pueda para lograr el cierre del casino

Dear Cesardelacruz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

1. For verification, I checked the email and sent photos of my voter ID where my identity, my age, my address is verified, as well as a selfie with ID in hand so that they can now tell me that I may be committing fraud. Why didn't they tell me that every time a deposit was made from the same account to which I am requesting that they put my withdrawal and my balance that I still have there. And when I redeemed the welcome bonus when I requested the withdrawal they transferred it to that account therefore it is logical that they insult me saying that I want to commit fraud

1. Para la verificación verifique el correo mande fotos de mi credencial de elector donde se comprueba mi identidad mi edad mi dirección como también selfie con credencial en mano como para que ahora me digan que yo puedo estar asiendo fraude . Por qué no me dijieron eso cada vez que se realizó un depósito desde la misma cuenta a la cual estoy solicitando que me pongan mi retiro y mi saldo que tengo todavía ahí. Y cuando redimi el bono de bienvenida cuando solicite el retiro lo transfieron a esa cuenta por lo tanto es algo lógico que me insulten diciendo que quiero realizar fraude

Casino guru I have been patiently waiting for your response to see what will happen with my complaint and my money since I have not received the deposit from Rushbet.com casino. I hope you can support me with this situation and with a response as soon as possible, many in advance remain at your service through this means

Casino gurú e estado esperando pacientemente su respuesta de ver qué va a pasar con lo de mi queja y mi dinero ya que no me an echo el depósito por parte del casino Rushbet.com. espero que me puedan apoyar con esta situación y con una respuesta lo más pronto posible muchas de antemano quedó a sus órdenes por esta via

Thanks for your message.

Requesting a bank statement for the deposit method you used for deposits is a common practice.

If you haven't provided such a bank statement, I would recommend you submit it. The casino has the right to request documents that verify your used payment method. Kindly confirm with casino support which of the information you submit can be covered for privacy reasons.

Please let me know if this works for you.

I'll await your reply.

With all due respect, I refuse to give photos of my financial statements and photos of my card, thank God and my Saint Jude, I'm not dying of hunger, let them keep the money in the end, and in the end, I'm going to present myself to the federal court in regular financial affairs in the country of Mexico and I am going to request every favor I need so that this casino is eliminated from the country, thank you even if you are supporting the casino to steal financial data.

Con todo respeto me niego a dar fotos de mis estractos financieros y fotos de mi tarjeta gracias a dios y a mi San Judas no me muero de hambre que se queden con el dinero al fin y acabo yo me voy a presentar a la instancia federal en regular los asuntos financieros en el pais de México y voy a solicitar todo favor que necesite para que ese casino sea eliminado del país gracias aunque ustedes estén apoyando al casino a realizar robo de datos financieros.

I understand your concerns about your safety, nevertheless, please understand this information might be requested from you again when undergoing verification in other online casinos in the future.

Please let me know if there is anything else we might assist you with, otherwise the complaint will be rejected.

I already told you that thank God I'm not dying of hunger so that the casino keeps that money, why am I not going to risk an account where I receive a federal budget since I am a federal employee and in any case I am going to seek the necessary favors to That they apply sanctions to the Rushbet casino for requesting that type of information since I have acquaintances in high federal positions

Ya le avía dicho que gracias a Dios no me muero de hambre que el casino se quede con ese dinero por qué no voy a arriesgar una cuenta donde recibo presupuesto federal ya que yo soy empleado federal y de todas maneras voy a buscar los favores necesarios para que al casino rushbet les apliquen sanciones por estar solicitando ese tipo de información ya que tengo conocidos en altos puestos federales

Dear Cesardelacruz,

I understand your point of view, nevertheless, from the information gathered, the requests for verification in the scope you describe are not extraordinary. Since you decided not to cooperate on complaint resolution and wish to proceed to pursue other options this complaint will now be closed as 'rejected'

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.