Scatterhall Casino - La retirada del jugador se retrasa.

Missing 450 euro, says they have payments problems. Scam casino

Hello matdau,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello.

I submitted my documents last week, not verified. I have not used the bonus and I requested payment on 9/4

Hej.

Jeg har sendt mine dokumenter ind sidste uge, ikke blevet verficieret. Jeg har ikke brugt bonus og jeg anmodet om udbetaling 9/4

Hello matdau,

As I mentioned above, it might take up to 14 days to process the verification and the payment so I would definitely give it more time.

Please let us know once it would take more than 2 weeks.

Dear matdau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.