Spartan Slots Casino - El jugador lucha por verificarse a sí mismo.

Hello, I have a problem in the verification of the Spartan Slots Casino, I have sent the debit and credit card of bbva, the name appears on the card but the numbers do not appear on the current cards, I also sent a screenshot of the App, of my bank online there is the name and the digits of the card and it tells me that it has to be in person, what can I do?

I entered 2500e and now I have more than 7000e earned, if you can help me.

Thanks

Hola tengo un problema en la verificación del Casino Spartan Slots, he enviado la tarjeta de debito y credito de bbva sale el nombre en la tarjeta pero no salen en las tarjetas actuales los numeros, también envié captura de pantalla de la App, de mi banca online alli sale nombre y los digitos de la tarjeta y me dice que tiene que ser presencial, que puedo hacer?.

Ingresé 2500e y ahora tengo mas de 7000e ganados, si me pueden ayudar.

Gracias

Dear marcialeix,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. How long have you been trying to verifiy yourself? When was the last time the casino asked for a new document? Is this your first withdrawal request in the casino? Also please send me any relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Hello, about 4-5 days ago I tried to verify the casino, only the cards are missing, proof of domicile and ID is already verified for time, now I have a debit and credit card from bbva, I sent the documentation in front and behind the card, only the name comes out since for data protection the numbering does not come out, I also sent a screenshot of my online banking, crossing out the numbers that say, they told me it had to be physical.

I never withdrew money from this casino, I had played a long time ago, I only claim my money that I have now, so as not to lose it before it is not verified, the casino I met here, online, I do not know if it is a reliable casino, I saw that the license was all correct.

I wait an answer.

Thanks.

Hola, hace unos 4-5 dias que intento verificar el casino solo faltan las tarjetas, prueba de domicilo y dni ya està verificado de tiemo, ahora tengo una tarjeta de debito y credito de bbva, envié la documentación por delante y por detràs de la tarjeta, solo sale el nombre ya que por protección de datos no sale la numeración, también envié una captura de pantalla de mi banca online, tachando los numeros que dicen, me dijeronque tenía que ser fisico.

Nunca retiré dinero de este casino havia jugado hace mucho tiempo, solo reclamo mi dinero que tengo ahora, para no perderlo antes de que no esté verificado, el casino lo conoci por aquí, online, no se si es un casino fiable, vi que la licencia era todo correcto.

Espero una respuesta.

Gracias.

Dear marcialeix,

Thank you very much for the additional information and sorry for the later respond. I'll be now forwarding the case to my collegue Martin who will be assisting you from now on. I hope we will be able to help you and your case will be resolved as soon as possible.

Hello marcialeix!

From now on, I will take care of your complaint. I would like to invite Spartan Slots Casino into the discussion in order to help us to resolve the issue.

We would like to ask Spartan Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hi there,

Our Security department will get in touch with the player. We have indeed received the back of the card as well as the screenshot from the banking app, however, we would also require the front of the card. We have sent an email to the player informing them of this as well.

Hello marcialeix!

Have there been any development? Please, let us know.

Hello marcialeix!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.