SpinUp Casino - El jugador violó los T&C y sus ganancias fueron confiscadas.

I made a deposit of 20 eu and got 500 in the roulette playing without a bonus when I was withdrawn. They told me that I had breached the maximum bet rule of 30%. They removed my account balance and canceled the refund.

Hice un deposito de 20 eu consegui 500 en la ruleta jugando sin bono al retirar me dijeron que había imcumplido la regla de apuesta maxima del 30% quitaron el saldo de mi cuenta y cancelaron el reintegro

Hello Christian.

Thank you for submitting your complaint through our website. We are very sorry, but this rule is a common problem for this group: 

"Placing total bets equal to or greater than 30% of the value of the deposit currently in play." 

We consider this rule to be predatory during real money play. Because of this rule and some others we gave a very bad rating to this casino. We can publish your complaint, but they won’t pay you. They believe that they can write anything in their T&Cs and players needs to follow them. My advice: You should play in a better casino. We can of course try to contact them, but I am afraid that I already know the answer. One more time, I am sorry.

Despite the fact that Christian didn't respond, we consider this complaint as justified.

This predatory "30% rule" should not be used to avoid paying the legitimate winnings.