TeleVega Casino - La cuenta del jugador ha sido bloqueada.

The casino refuses to refund after the bonus is cleared. They got to the point of asking for Selfies for identification, and when the identification was verified, the voucher was withheld and the account blocked.

El casino se niega a hacer el reintegro después de que el bono se vea limpiado. Llegaron al punto de pedir Selfies para identificación, y cuando la identificación fue comprobada, el bono fue retenido y la cuenta bloqueada.

Dear Carlos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, please, send us a link of the exact bonus that you redeemed, I would like to check the Bonus T&Cs.

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Carlos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.