VasyCasino - Las ganancias del jugador fueron anuladas.

hello I deposited 100 euros at the vasycasino and used the 100% bonus without wagering requirements won 1000 euros now everything has been deleted except for the 100 euros deposited...

because I violated the bonus condition and exceeded the minimum stake of 4 euros.... but it said bonus without wagering requirements, why do I have requirements that are tied to a bonus

hallo habe beim vasycasino 100 euro eingezahlt und den 100% bonus ohne wettanforderungen genutz habe 1000 euro gewonnen nun wurde mir alles geloescht ausser die 100 euro eingezahlung...

weil ich gegen die bonus Bedingung verstossen habe und den min einsatz von 4 euro ueberboten habe.... aber es hiess doch bonus ohne wettanforderunfen wieso habe ich dann doch Anforderungen die an einen bonus gebunden sind

Hello bjilge48,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VasyCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how many times did you bet over the maximum limit? Are you able to access your betting history and forward it to nikolas.b@casino.guru?

Please note that if you did bet over the limit multiple times the casino had every right to void your balance as you used a bonus which has certain conditions.

Looking forward to your answer.

Regards,

Nick

Dear bjilge48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.