Vegadream Casino - El jugador tiene dificultades para completar la verificación de la cuenta.

The payout will not be processed further although I have already sent all possible documents. In the live chat you are always put off or you should send some documents again.

Die Auszahlung wird nicht weiter bearbeitet obwohl ich alle mögliche Dokumente schon gesendet habe.Im Live Chat wird man immer wieder verdröstet oder man soll nochmal irgentwelche Dokumente senden.

Dear premium1956,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

There are demands for documents here that I don't have. The casino wants gas, electricity, water, rent, landline, tax bill, everything I don't have. I can't show the first five mentioned because everything is billed to my brother, we live in the same room House. The tax assessment is not at all possible because it comes in the middle of the year because the period of 3 months has been exceeded. I had to photograph the bank statement from my cell phone, I only have online banking and have no idea how I should do it otherwise. The whole thing is supposed to be at all someone understand because I've been verified before and got a payout. I didn't know that you have to verify yourself again after each payment request. The only thing I can do is get a registration certificate from the city and hope that this will be accepted.

Es gibt hier forderungen von Dokumenten die ich nicht habe.Das Casino möchte Gas,Strom,Wasser Miete,Festnetz,Steuerbescheid,alles was ich nicht habe.Die ersten fünf genannten kann ich nicht vorzeigen da alles über mein Bruder abgerechnet wird wir Wohnen im selben Haus.Der Steuerbescheid ist schon garnicht möglich denn der kommt mitten im Jahr da ist die frist von 3 Monaten überschritten.Den Kontoauszug musste ich vom Handy abfotografieren ,ich habe nur Onlinebanking und habe keine ahnung wie ich das sonnst machen soll.Das ganze soll überhaupt jemand verstehen da ich mich schon mal verifiziert habe und eine Auszahlung bekommen habe. Ich wusste nicht das man sich nach jeder Auszahlungsanforderung neu Verifizieren muss.Das einzige was ich machen kann ist von der Stadt eine Meldenachweis holen und hoffe das diese Akzeptiert wird.

I have now sent an address confirmation from the registration office to the Vegadream Casino and am very curious whether this confirmation will be accepted.

Ich habe jetzt noch eine Adressbestädigung vom Einwohnermeldeamt an das Vegadream Casino gesendet und bin sehr gespannt ob diese bescheinigung angenommen wird.

The payout went quickly, the Vegadream Casino has now agreed to a payout and transferred the amount.

Das ging jetzt doch schnell mit der Auszahlung ,das Vegadream Casino hat sich jetzt doch zu einer Auszahlung bereit erklärt und den Betrag überwiesen.

I am glad to hear that solution worked and that you were able to withdraw your funds, premium1956.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru