VipGame Casino - La cuenta del jugador ha sido cerrada debido a una supuesta multicuenta.

Basically I'm long time user on vipgame.io , today they had a promotion on twitter with free code hunt, I got 2.5$ from their codes, and I managed to win 250$ with those money, in the past I've never had issues with deposits, withdrawls etc. After I tried to withdraw they logged me out of my account. I contacted support and they told me that I'm banned for multi accounts, which they have no proof of. I got 1 active account and they never KYC'ed me, the support didn't explain anything, they might have suspicions of me having another account on the same IP address, but I can also prove that that acount isn't using the same person if they KYC the accounts

Hello stefandomazetoski21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VipGame Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you register your account?
• Who else plays from the same IP address?
• Did you also share a device with the another user in the casino?

Looking forward to your answer.

Regards,

Nick

I'm not sure for the exact date, but over 4 years, and in that time I've deposited and withdrawn many times, meanwhile there's been 2 accounts on the same IP Address

On the same device one more account has been logged in.

My account : stefan_do*****@***il.com (many deposits, many withdrawls)

My brothers account : kiro_k*****@hotmail.com (inactive for 3 years, never deposited, never withdrawn)

Today they gave free codes worth 2.5$ and I got them only from my account, but they still banned me

I can KYC and prove that stefan_dom****@hotmail.com account is MINE

and the other is my brothers

(I've offered them to KYC the accounts they are not responding to me)

Hello stefandomazetoski21,

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

If I understand correctly, your brother hasn't used his account at all for 4 years?

Looking forward to hearing from you.

Best regards,

Nick

I can't provide any type of communication with the site Live Support Agent, because those messages get deleted if u close the site if you are communicating with the support but you are not logged in on the site, and I wasn't as they banned me. In the meantime I reached out to one of the employees of this site, and he KYC'ed me and offered me only 100$ out of the 250$ to take, as they had "all the right to keep the money"

Hello stefandomazetoski21,

Just to clarify, has the casino reopened your account for verification? And did you accept the $100?

Please keep in mind that using the same device for two different accounts is strictly prohibited. I would also recommend not playing at this casino anymore, as this issue could arise again. To avoid similar situations, consider choosing a casino where only you hold an account within your household.

Awaiting your response.

Best regards,

Nick

Dear stefandomazetoski21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.