WeWin99 Casino - Se ha retrasado el pago de las ganancias del jugador.

I deposited and I played my play through all was well I withdraw the amount of $687.66 and they said withdrawal complet the funds have been transferred to you bank account.. checked my account nothing was there.. contacted live chat they told me to contact withdrawal hotline or financial team upon them giving me contact details to do so they where incorrect details as they did not work. so I am unable to contact them

Dear smaash88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I understand this but it was paid as a payid not transfer

still nothing in my bank and still no luck getting an answer from anyone in this casino

hello last I heard from any one was the 8th of may and they told me mu payid payment was pending that was through the whatsapp on this link they gave me https://wewin99hotline.wasap.my

Dear smaash88,

Have you received your withdrawal from the casino yet?

Kristina sadly I have not recived my withdrawal 🙁

live chat and the wewin99 hotline on the whatsapp no longer reply to any of my messages

is there anything else you require from me at this time

Day 19 and still no withdrawal in my account 😔

Thank you for your reply, smaash88. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

no successful withdrawals from them no and yes passed and played the play through that was needed otherwise I could not withdraw

if you view the pictures I have sent you they told me my withdrawal was sent my account and still nothing 🙁

https://wewin99hotline.wasap.my

hello Kristina was just after an update see if you have made any progress

Thank you very much, smaash88, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear smaash88,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite WeWin99 Casino representative to join this conversation.

Dear WeWin99 Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

hello there Mirka

awsome so now we just wait and see if the reply ?

is there anything more I can do for you

I have also let the casino know to contact you

Mirka have you tryed contact them via there whatsapp hotline

😢😢

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

MIrka