Wild Pharao Casino - La retirada del jugador se ha retrasado.

Hello, I've been waiting for the verification and a payout of 1000 euros for 14 days. No emails will be answered seizens of the casinod. According to the statement, live support is not responsible for this. Just wait tactics.

Hallo ich warte bereits seit 14 tagen auf die vertifizierung und eine Auszahlung von 1000 euro. Es werden keine emails seizens des casinod beantwortet. Live support ist laut aussage nicht dafür zuständig. Einfach hinhalte taktik.

Dear Tomi50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you haven't received any confirmation regarding the successful KYC yet?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello, I haven't made a payment yet because I haven't even been verified to this day because this has been under review for weeks. Thanks Thomas

Hallo ich habe noch keine Auszahlung vorgenommen, da ich ja bis heute noch nicht mal verifiziert bin da diese seit wochen in prüfung steht. Lg Thomas

Thank you for your reply, Tomi50. Could you please confirm that you provided all the required documents? When exactly did you submit them, please?

Hello yes all documents have been uploaded. I should send bank card via email.

Hallo ja alle dokumente sind hochgeladen worden. Bankkarte sollte ich per email zuschicken.

Thank you very much Tomi50 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tomi50,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello, the problem is that I've been waiting for the payment for almost 3 weeks now. It's still unedited. In addition, I am waiting for the verification of my player account. All documents have been uploaded for about 3 weeks and according to my player account the status is still "Your documents are being checked" Lg Thomas

Hallo das problem ist das ich jetzt seit fast 3 wochen auf die Auszahlung warte. Es ist noch immer nicht bearbeitet. Ausserdem warte ich genau solange auf die vertifizierung meines spielerkonto. Alle dukomente sind seit ca.3 wochen hochgeladen und laut mein spielerkonto steht der status immer noch auf "Ihre dokumente werden geprüft" Lg Thomas

Hello, meanwhile I'm verified but the payment still hasn't happened. Wait for about 3 weeks

Hallo mitlerweile bin ich verifiziert jedoch ist die auszahlung immer noch nicht passiert warte seit ca. 3 wochen

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

Additional comment from the Casino:

"since everything got canceled from your side there is no pending payout"

What a fool I waited for weeks and never got an answer to several emails. What a filthy casino. Never pay there!!!!!

Was eine verarsche hab wochenlang gewartet kamm nie eine antwort auf etlichen emails. Was ein Dreckscasino. Zahlt da nie ein!!!!!

Dear Tomi50,

how would you like to proceed with your complaint, please? Are you going to ask for the withdrawal or should I close this case?

Close. Thanks for your help

Schliessen. Danke für die hilfe

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.