Wild Pharao Casino - La retirada del jugador se ha retrasado.

Good day

I deposited €50 with Paysafe on 4/14/22 and won €1000. Got me on the 15th

04.22 verified and requested the payout. On April 25th

22 came the confirmation that my account is verified and I applied for the payout again. Since then I've been waiting for the payment. I wrote to the live chat 3x, first it said 2-5 days, then 7 days and finally, the answer came that it has to do with the war in Ukraine and Russia that the payment is delayed. I also used the email support twice and was only put off. Screenshots available. Today is 5/17/22 and nothing has been credited to my account.

Guten Tag

Ich habe am 14.4.22 den Betrag von 50 € mit Paysafe eingezahlt und 1000 € gewonnen. Habe mich am 15.

04.22 verifiziert und die Auszahlung beantragt. Am 25.4

22 kam die Bestätigung das mein Konto verifiziert ist und ich beantragte nochmals die Auszahlung. Seitdem warte ich auf die Auszahlung. Ich habe den Livechat 3x angeschrieben, zuerst hieß es 2-5 Tage dann 7 Tage und zuletzt, kam die Antwort es hat mit dem Krieg in der Ukraine und Russland zutun das sich die Zahlung verzögert. Ich habe auch den Support per Email 2 x genutzt, da wurde ich auch nur vertröstet. Screenshots vorhanden. Heute ist der 17.05.22 und es ist nichts auf meinem Konto eingegangen.

Dear Sejfula,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much for your email, Sejfula. Do I understand correctly that you used a bank transfer as your withdrawal method? For how long has the withdrawal request been marked as processed to the best of your knowledge?

Yes, payment to my bank account. Since April 25th, 2022, the money has supposedly been on the way/transferred to my account.

Ja, Auszahlung auf mein Bankkonto. Seit 25.04.22 ist das Geld angeblich unterwegs/ überwiesen auf mein Konto.

Thank you very much Sejfula for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sejfula65,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Sejfula65,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best Regards,

WildPharao Support Team

Proof of payment deposit Paysafe

I've been waiting for my payout of €1000 since April 25th, 2022

Zahlungsnachweis-Einzahlung Paysafe

seit 25.04.22 warte ich auf meine Auszahlung 1000€

06/03/2022 still no money in my account! How much longer should I wait?

03.06.2022 immer noch kein Geld auf meinem Konto! Wie lange soll ich noch warten?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Sejfula65,

We are very sorry for the delay in this cashout. We are still waiting for the reply from our finance dept.

Best Regards,

WildPharao Support Team

There is still no money in my account, really sad

Es ist immer noch kein Geld auf meinem Konto, echt traurig

Next you wait for the President's signature? Really sad.

Als nächstes wartet ihr auf die Unterschrift des Präsidenten? Echt traurig.

Didn't get any money and didn't get an answer, really sad, I can't recommend this casino, to all those reading this don't pay anything, they don't pay out, and if they say something then just pull over and talk out who a casino is already at 1000€ already has problems paying out, how ridiculous they make themselves, what should happen if someone has 3000€ or more 5000€ 10,000€??? The only blah blah blah nothing more I could 🤮 you're happy to have won something and then shit like that.🤮🤮🤮👎👎👎

Habe kein Geld bekommen und keine Antwort bekommen echt traurig, ich kann dieses Casino nicht empfehlen,an alle die das hier lesen zahlt bloß nichts ein, die zahlen nicht aus, und wenn die was sagen dann nur hinziehen und ausreden, wen ein Casino schon bei 1000€ schon Probleme hat es auszuzahlen hat, wie lächerlich die sich machen, was soll den werden wenn einer 3000€ oder mehr 5000€ 10.000€ ??? Die nur bla bla bla mehr kommt nichts ich könnte 🤮 da freut mann sich mall was gewonnen zu haben und dann so ein Scheiß.🤮🤮🤮👎👎👎

I apologize, but since we haven’t received any explanation or evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.