Wild Pharao Casino - La retirada del jugador se retrasa.

On May 12, 2022, I requested a payout of €250. This payment was processed on 05/23/2022. According to the support, it was said that the payment would be on my bank account in 2-3 working days. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.

Am 12.05.2022 habe ich eine Auszahlung von 250€ beantragt. Diese Zahlung wurde am 23.05.2022 bearbeitet. Laut Aussage vom Support hieß es das die Zahlung in 2-3 Werktagen auf mein Bankkonto sei. Auf Mails bekommt man keine Antwort und im Chat wird man abgewiesen. Der Mitarbeiter im Chat könnte keine finanziellen Dinge klären. So dreht man sich nur im Kreis. Ich bitte Sie jetzt um Ihre Hilfe.

Hello Michael,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Was it your first ever withdrawal in the casino? Is your account already fully verified and if yes, since when exactly? Did you use any bonus to accumulate your current winnings? When was the last time the casino responded to you and what was it about?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hello, so I played without a bonus or didn't use one. The account has been fully verified since the beginning of March 2022. It's my first payout, yes that's true, but it's been taking more than 14 days. The last answer was from support and it said on May 24th, 2022 that it would take 2 to 3 working days for the money to be on the account.

Hallo also ich habe ohne Bonus gespielt bzw keinen genutzt. Verifiziert ist das Konto komplett seit Anfang März 2022. Es ist meine erste Auszahlung ja das stimmt nur dauert diese schon über 14 Tage. Letzte Antwort war vom Support und da hieß es am 24.05.2022 das es 2 bis 3 Werktage dauert bis das Geld auf Konto ist.

Hello, I wanted to ask how things are going now? LG

Hallo wollte Mal fragen wie es jetzt weiter geht ? Lg

Hello Michael,

As we usually wait until the 14 working day passes, we did not get in the casino yet. As there is still no update from them, I will now forward your complaint to my colleague Tomas who will try to contact them.

Wish you best luck resolving it.

Regards,

Nick

Hi, unfortunately we still haven't received any payment. Nothing has happened since the processing on May 12, 2022 and the alleged transfer on May 23, 2022. 14 days have passed since the transfer and still no payment of 250€ on the account. I hope you can help me because it can not be that it takes so long.

LG Michael

Hallo bis heute ist leider immer noch keine Zahlung eingegangen. Seit der Bearbeitung am 12.05.2022 und der angeblichen Überweisung am 23.05.2022 ist bisher immer noch nichts passiert. 14 Tage sind seit der Überweisung rum und immer noch keine Zahlung von 250€ aufm Konto. Ich hoffe sie können mir weiterhelfen denn es kann nicht sein das es so lange dauert.

LG Michael

?

Hello Michael,

I apologize for the late reply, I will assist you with the complaint from now on.

I would like to ask Wild Pharao casino representatives to join the discussion in order to help resolve the issue with the delayed withdrawal.

Wild Pharao Casino, could you provide an explanation for why the transaction is delayed? Can your payment provider provide proof the transaction was sent to Michael's bank?

Hello, so now it's been almost 4 weeks that I'm waiting for my money. It's just cheek.

Hallo also mittlerweile sind es jetzt fast 4 Wochen die ich auf mein Geld warte. Es ist einfach nur eine Frechheit.

That's all you'll hear in Live Support at Wild Pharaoh

Das ist das einzige was man im Live Support bei Wild Pharao zu hören bekommmt

We would like to ask Wild Pharaoh Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It's just sad it's been 4 weeks now and I still haven't received my money.

Es ist einfach nur traurig 4 Wochen sind jetzt vergangen und ich habe mein Geld immer noch nicht bekommen.

Unfortunately, more and more time is passing and so far nothing has changed. A number of attempts to reach the casino by email failed because no one replied to emails.

Leider verstreicht immer mehr Zeit und bisher hat sich nichts geändert. Etliche Versuche das Casino per Mail zu erreichen schlugen fehl da nicht auf E-Mails geantwortet wird.

Dear Michael,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.