Wild Pharao Casino - La retirada del jugador se retrasa.

I requested a withdrawal of 488 euros 50 days ago. My account was verified within a day, but the payout is not being processed. The live chat says he is not responsible and refers to the payments department. However, they don't respond to any complaints...

Ich habe vor 50 Tagen eine Auszahlung über 488 Euro beantragt. Mein Account wurde innerhalb von einem Tag verifiziert, jedoch wird die Auszahlung nicht bearbeitet. Der Live Chat sagt er sei nicht zuständig und verweist auf die payments Abteilung. Diese antwortet jedoch auf keine Beschwerden...

Hello blablabla,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

My account has been fully verified for about 6 weeks. I won the prize together with a deposit bonus. I last wrote to the casino live chat yesterday. He told me he wasn't responsible and referred me to the email address of the payments team. When I said that I had written there several times before without getting an answer, nothing came from live chat.

LG

Jan

Hallo Nick,

Mein Konto ist schon seit etwa 6 Wochen vollständig verifiziert. Den Gewinn habe ich mit einem Einzahlung bonus zusammen gewonnen. Zuletzt habe ich gestern mit dem Livechat des Casinos geschrieben. Dieser sagte mir, er sei nicht zuständig und verwies mich auf die Email adresse des payments teams. Als ich sagte, da hätte ich schon öfter hin geschrieben, ohne eine Antwort zu erhalten, kam von Live Chat nichts mehr.

LG

Jan

Dear blablabla,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.