WinDaddy Casino - El jugador solicita un reembolso del depósito.

Hi

This is to bring your notice that this casino is very unfair with bets and withdrawal since yesterday the winning money is not reflecting in the gaming account and more then that they are cheating people if we request for withdrawal it will take 2 days after that it reversed without notification and they will say it was done By your end itself while we waiting for withdrawal to credit why should we reverse and we will be keep losing while winning moment they will reject the bets saying some issue and while winning time the server will go off we cannot play also totally unfit servers because of this issue lost all money kindly investigate and refund our money

Request people not to play with this Casino it will be planned scam with servers and rejected bets

Dear abhisk304,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that some of your winnings have not been credited to your casino account?

Do you have any pending withdrawals at the moment or have you lost all your available balance?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way and which result is recorded by the game provider.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes Kristina i lost all the money but the thing is while the winning moment bet will be rejected or else we ll get error in server and moreover while we request for withdrawal that casino will make delay and reverse the Money to gaming account itself please help me to get refund the money from the casino

Thank you for your reply, abhisk304. Sadly, if you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Furthermore, games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected, or the game crashes. If such an event happens, you might see a different result on your screen than on the casino server. If two different results exist, the correct one is the one recorded by the game provider. In the case that round is not finished or crashed - all bets are void.

I am afraid that there is no way we can help you refund any of your money in this case.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear abhisk304,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.