1Bet Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I have always played and never had any problems with this casino.

I recently made a withdrawal of 160 and to this day no one can give me a concrete answer about the delay in the withdrawal.

In the early days, they told me it was dependent on the bank, so I asked via email and chat to see the IBAN in case of error (impossible because I am very cautious with these things) or tracking to verify with the bank. In chat, they don't have this information and they don't respond via email.

The only thing they tell me is that they're doing their best.

I have already made other withdrawals and used the platform.

I can't understand what the problem is this time.

Salve ,

ho sempre giocato e mai avuto problemi su questo casino .

ora ho fatto un prelievo di 160 e ad oggi nessuno mi riesce a dare una risposta concreta sul ritardo del prelievo .

i primi giorni mi dicevano che dipendeva dalla banca quindi ho chiesto via e-mail e chat di vedere l’iban in caso di errore (impossibile perché sono molto attento a queste cose ) o un tracciamento per verificare con la banca . In chat non hanno queste info e via e-mail non rispondo .

l’unica cosa che mi dicono è che stanno facendo del loro meglio .

ho già fatto altri prelievi e utilizzato la piattaforma .

non capisco dove sia il problema questa volta .

Dear mattiafersini91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kristina,

We can confirm that everything should be in order with the player's withdrawal.

mattiafersini91 we apologize for the delay and please confirm that the money has been received.

Kind Regards,

1Bet Casino Team

money received

denaro ricevuto

Dear mattiafersini91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru