1win Casino - El jugador no puede encontrar el botón de retiro.

I can't initiate a withdrawal, there is no 'Withdraw Money' button. Any attempt to contact through chat was impossible, as the chat was always left without providing a solution proposal

Ich kann keine Auszahlung veranlassen, es gibt keinen Button Geld abheben. Jegliche Kontaktaufnahme mit dem Chat war unmöglich, da immer der Chat verlassen wurde ohne Lösungsvorschlag

Hello 8n7vd6p9g9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I wasn't asked for verification and I deposited €50 twice. Depositing works smoothly. I deposited and played for the first time on January 20th, 2024 and then won after the 2nd deposit. I wrote in the chat all day yesterday, but the chat partners kept leaving the chat, then someone else came and wanted to know everything again, but no one suggested a solution. Today I can't even go to the site anymore. Lg

Hallo Nick,

nach einer Verifizierung wurde ich nicht gefragt und ich habe 2x 50€ einbezahlt. Das Einzahlen funktioniert problemlos. Ich habe am 20.1.24 das erste mal einbezahlt und gespielt und nach der 2. Einzahlung dann gewonnen. Habe gestern den ganzen Tag mit dem Chat geschrieben, jedoch haben die Chatpartner immer wieder den Chat verlassen, dann kam wieder ein anderer und wollte wieder alles wissen, aber keiner machte einen Lösungsvorschlag. Heute komme ich gar nicht mehr auf die Seite. Lg

Hello 8n7vd6p9g9,

Would it be possible to forward a screenshot of how you see the withdrawal window? Can you please also forward the communication between you and the casino. Please send it all to nikolas.b@casino.guru.

Dear 8n7vd6p9g9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.