1win Casino - La cuenta del jugador ha sido bloqueada mientras realizaba el retiro.

Hello,

I had done withdrawal in my account but after some time my 1win account was blocked by 1win team. I want to unblock my account.

Dear kuldeep7828,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sir,

My gaming id= *****

I have been using my 1win account since 29may 2020 and my account has been blocked on 20th June 2024and i verified my account.i have played (hindi speed baccarat A) in 1 win and I have deposited too much in my account and I have been banned as a vip customer but still my withdrawal is pending on 20th June 2024 and they have blocked my 1win account. I contacted the security team (security@1win.xyz) and even after that they did not reply to even a single mail. Sir please get my account unblocked and give me withdrawal.

Please reply sir and solve my problem

Could you please share any communication you received from the casino regarding your account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Sir I sent you the email which I received from 1win security team (tomas@casino.guru) please check

hello tomas,

Sir, I am from a poor family or I have deposited my job money in 1win and I have to withdraw my account at the time of making withdrawal. They blocked my account and I have to pay emi. Please sir help me and get my withdrawal.

Thank you very much, kuldeep7828, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

OK tomas sir,

When will this sir contact me?

Hello kuldeep7828,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

Good afternoon

The account was blocked in accordance with clause 9.7 of the rules:

In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent activities by canceling bets and closing the bettor’s gaming account.

Best regards, 1win team.

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

They stated this reason 👇

The account was blocked in accordance with clause 9.7 of the rules:

In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.

This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played Hindi speed Baccarat casino game's, you can check my game history , I asked 1win team 10 Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason I'm not going to accept this.

I request to Casino guru team please ask them for the evidence , and share me as well

Looking forward for your response.

Dear 1win Casino,

Thank you for your response and the information provided.

Could you provide us with the evidence of such accusations? You can send it to my email address stefan.m@casino.guru.

I'll be awaiting for your reply.

Good afternoon

Sent evidence by email. Look here please.

Best regards, 1win team.

Добрый день!

Отправили доказательства на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Hello kuldeep7828,

I was provided with the evidence by the casino representative. It appears that the same crypto address was used to fund two different accounts in 1win Casino, which is strictly prohibited.

Could you comment on this?

Hello stefan,

Thank you for your response,

Sir, I have just used a crypto address, not any other address and sir, why have they blocked my account when my account was verified.

This is the crypto address

TKkGtyCbiZzTokGUQ8accJHxmooDUJjzV3

Hello kuldeep7828,

The problem is that the other account in the casino was funded by the same crypto address which is strictly against the casino's terms and conditions. Third-party payments are prohibited in general.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.