1win Casino - Se ha denegado la retirada del jugador.

I spent the whole day trying to withdraw my profits from the platform and they bounced my withdrawal, I'm afraid that they want to close my account and keep all my money, I leave my user ID: *****, name Lucas, I contacted support and they did not give me any response and it is a lie that the withdrawal method does not work because I have already withdrawn more than 6 times, the issue is that I won a large amount and now they want to pay me, what's more, I tried everything and I was already losing my profits to see if they deign to pay me and they don't, please I hope they can solve the issue for me, more than anything that it is not all profit, it was my money too and I want it, because I played legitimately and I used my money to win, do not use no bonus or anything.

estuve todo el día intentando retirar mis ganancias de la plataforma y me rebotan el retiro, tengo miedo que me quieran cerrar la cuenta de y se queden con todo mi dinero, dejo mi id de usuario id: *****, nombre Lucas, me comuniqué con soporte y no me dan ninguna respuesta y es mentira que no funciona el método re retiro porque ya retiré más de 6 veces, el tema que gane un montón grande y ahora me lo quieren abonar, es mas intente todo ya estuve perdiendo mis ganancias para ver si ellos se digna en pagarme y no lo hacen, porfavor espero que me puedan solucionar el tema, más que nada que no es todo ganancia era dinero mío también y lo quiero, porque jugué legítimamente y use mi dinero para ganar no use ningún bono ni nada.

Dear lucasvilloria,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is the payment method only temporarily unavailable for withdrawals?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Tomas,

1) if my account is perfectly verified

2) they only tell me that the system rejects it

3) if I use cryptocurrency, USDT with transfer to Binance.

I tell you that I just woke up after 17 attempts, trying different amounts, the last one I made was $360,000 Argentine pesos, which is a much smaller amount than I have to lower and after playing $120,000 Argentine pesos to see if they will lower something, I They went down, but the issue is that they want me to lose as much as possible so as not to have to pay the full amount, when my money is 100% legitimate since I didn't use bonds, but loads of my own money.

Hola Tomás,

1) si mi cuenta está perfectamente verificada

2) solo me dicen que el sistema lo rechaza

3) si utilizo cripto moneda, usdt con trasferencia a Binance.

les comento que recién despierto luego de 17 intentos, probando con diferentes montos la última que hice fue de $360.000 pesos argentinos que es un moto mucho menor al que tengo que bajar y luego de jugar $120.000 pesos argentinos para ver si me bajan algo, me lo bajaron, pero el tema es que ellos quieren que pierda lo máximo posible para no tener que pagar el total, cuando mi dinero es 100% legitimo ya que no use bonos, sino cargas de mi propio dinero.

That's it, topic finished, I was able to withdraw all the money from the account, beyond this problem I had of the delay in payments and the nerves I went through, the platform is good, it pays better than a physical casino here in arg and the Loading methods are very fast, the chat with the team always answers and quickly, after being able to withdraw my money I will continue using the platform.

Ya está, tema terminado, pude retirar todo el dinero de la cuenta, más allá de este problema que tuve de la demora de los pagos y los nervios que pasé, la plataforma es buena, paga mejor que un casino físico acá en arg y los métodos de carga son muy rápidos, el chat con el equipo siempre contestan y de manera rápida, luego de poder sacar mi dinero voy a seguir utilizando la plataforma.

Dear lucasvilloria,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru