1xBet Casino LAT - El jugador tiene problemas para verificar su cuenta.

Hi how are things?

Yesterday, I logged into my usual 1xbet account and deposited $100 USD.

When trying to withdraw my earnings, they ask me to fill in my personal account details (the first time they ask me to make a withdrawal).

I fill in my personal information quickly since my laptop battery ran out and I ask for the withdrawal again but now they asked me for the documents (the first time they ask for them too).

They give me the email where I have to send the documents, I send the photos and they tell me that they do not match the personal data.

I ask you to allow me to modify my personal information since I may be wrong when filling it in.

Hola que tal?

Ayer, entre a mi cuenta de siempre en 1xbet y deposite $100 USD.

Al tratar de retirar mis ganancias, me piden que rellene mis datos personales de la cuenta(primera vez que me lo piden para hacer un retiro).

Relleno mis datos personales rapido ya que se me terminaba la bateria de la laptop y pido denuevo el retiro pero ahora me pidieron los documentos(primera vez tambien que los piden).

Me dan el mail a donde tengo que enviar los documentos, envio las fotos y me dicen que no coinciden con los datos personales.

Les pido que me permitan modificar mis datos personales ya que tal vez me equivoque al rellenarlos.

Dear Lemankush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that you must always provide correct and complete personal information. This is a standard and legitimate requirement by any online casino and they do not have the obligation to verify your identity if you provided the wrong credentials.

Could you please advise if you have access to your casino account? What was the difference between the personal information you filled in your profile and the documents you provided?

Thank you very much in advance for your reply.

Best regards,

Kristina

I wouldn't know how to tell you since it doesn't tell me that I was wrong, I think in my direction and something else.

No te sabria decir ya que no me dice en que me equivoque, creo que en mi direccion y algo mas.

Thank you for your reply, Lemankush. Could you please advise if you have access to your casino account? Can you check your profile and the information you filled in?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Lemankush,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.