1xBet Casino LAT - Las ganancias del jugador se retienen debido a supuestas cuentas múltiples.

Good night,

I have a problem with 1XBET casino, which has my money that I won legally and I can't withdraw it. I have always deposited with crypto, through the USDT (BSC) network, but 3 or 4 times I did it with a debit card. Doing the KYC, I send the photos of my document and they also ask me for the debit card, which I send them without a problem, but when they ask me for the bank statement and the transactions, I send them the ones that my BRUBANK bank allows me and they write me a message saying that they are not going to communicate with me anymore, I call by phone and they tell me that I have a double account, that they must be joined and then pass the security KYC, but I am predisposed to do everything that they ask me and the department of security does not give me answers and besides everything they say that they are not going to communicate with me anymore. It is more than 800 dollars that I am going to lose if this is not solved

Cordial greetings and to the order of what you need,

Baptist

Buenas noches,

Tengo un problema con el casino 1XBET, el cual tiene mi dinero que gane de manera legal y no puedo retirarlo. Yo siempre he depositado por cripto, por la red USDT (BSC), pero 3 o 4 veces lo hice con tarjeta de debito. Haciendo el KYC, mando las fotos de mi documento y me piden tambien de la tarjeta de debito, que las envio sin problema, pero cuando me piden el extracto bancario y las transacciones, les envio las que mi banco BRUBANK me permite y me escriben un mensaje diciendo que no se van a comunicar mas conmigo, llamo por telefono y me dicen que tengo una doble cuenta, que se deben juntar y luego pasar el KYC de seguridad, pero yo estoy predispuesto a hacer todo lo que me pidan y el departamento de seguridad no me da respuestas y ademas de todo dicen que no se van a comunicar mas conmigo. Son mas de 800 dolares que voy a perder si esto no se soluciona

Saludos cordiales y a la orden de lo que necesiten,

Bautista

Dear bautzin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you aware of having more than one account? Or is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening, thanks for answering.

I accumulated my earnings without a bonus, and I had been withdrawing money every day without a problem. I don't know if I really have two accounts, I always played with the one I currently have problems with and never had a problem with withdrawals. Now that I win a large sum of money, they block it

Buenas noches , gracias por responder

Acumule mis ganancias sin bono, y venia retirando plata todos los dias sin problema. No se si tengo dos cuentas realmente, yo siempre jugue con la que tengo problemas actualmente y nunca tuve problema con los retiros. Ahora que gane una suma importante de dinero me la bloquean

"Please provide us with a bank statement for this card. *8494

We should be able to see the bank card number, signature and a bank stamp on the bank statement, holder's name, your transactions connected with your gaming account.

The statement can be provided in original printed form or PDF-format file.

Alternatively, you can provide PC screenshots of your Personal Profile and Transactions History from your bank site.

Please pay attention to the requirements of the Security Department, otherwise further actions are impossible"

me enviaron este mensaje nuevamente, les envie el estado de cuenta que recibi del banco del mes de Junio cuando use la tarjeta de debito y me lo rechazaron tambien. Ya no se que hacer, estoy desesperado

Could you please advise when exactly you created your casino account and approximately how many withdrawals you managed to make?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, the account was created in April/May of this year, I made more than 20-25 withdrawals without a problem. There is no longer any communication between me and the casino, the last thing I was able to talk about was to send them the bank statement that they asked me for in June where the expenses with the debit card are, but it is automatically rejected within minutes of being sent. My identity document and the photos of the card were accepted but the bank statement was not, and my bank does not generate another statement other than that.

Greetings

Hola, la cuenta la cree estimadamente en abril/mayo de este año, hice mas de 20-25 retiros sin problema. Ya no existe comunicación entre mi persona y el casino, lo ultimo que pude hablar fue enviarles el extracto bancario que me pidieron de Junio donde están los gastos con la tarjeta de debito pero es rechazado automáticamente a los minutos de enviarse. Mi documento de identidad y las fotos de la tarjeta fueron aceptadas pero el extracto bancario no, y mi banco no genera otro extracto mas que ese.

Saludos

hi, please close the complain, im not interested on fighting anymore

I understand. I will now close this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.