21bit Casino - El jugador tiene problemas con un mal servicio al cliente y una solicitud de retiro.

The casino doesn't pay out, they keep asking for the same documents I've already sent and got approved, their customer service is non-existent. I would not recommend it.

Cassino não paga ficam pedindo os mesmos doc que já enviei e foi aprovado,não te. Um atendimento ao cliente não recomendo

Dear Freitag1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, send proof of deposit, proof of account for receipt, proof of address, proof of identity, all requests sent at the beginning of this week and they are all approved and they ask again for the photo of my pay4fun account which I already sent and it was approved, even so They canceled the withdrawal and asked for the receipt again, but it is already approved at the casino

Ola envia comprovante de depósito ,comprovante da conta para recebimento, comprovante de endereço, comprovante de identidade,todos pedidos envie no início desta semana e estão todos aprovados e pedem novamente a foto da minha conta pay4fun no qual já enviei e foi aprovado,mesmo assim cancelaram o saque e pediram de novo o comprovante,mas ele já está aprovado no cassino

photos of approved documents

fotos dos documentos aprovados

They paid me I would like to close the complaint

Me pagaram gostaria de encerrar a reclamação

Dear Freitag1984,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru