24M Casino - El jugador no puede cerrar su cuenta.

Hello . I have asked the above casino many times to close my account and it continues to be active.

Does not follow the rules of responsible gaming.

What should I do? How many messages should I send?

Thanks

Γεια σας . Εχω ζητησει απο το παραπανο καζινο παρα πολλεσ φορες να κλεισει τον λογ/ σμο μου και συνεχιζει να ειναι ενεργος.

Δεν τηρει τους κανονες υπευθυνου παιχνιδιου.

Τι πρεπει να κανω? Πόσα μυνηματα πρεπεει να στειλω?

Ευχαριστω

Hello Marianthli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issues with 24M Casino. Please allow me to ask you a few more question to clarify the case as much as possible.

When did you first request for account closure? Did you specificly mention gambling addiction? What method did you use to try to close your account - contacted the casino staff or directly through your account?

Please note that we take self-exclusion also very seriously and as long as the casino was aware that you had gambling addiction and theyshouldn't allow you to deposit.

Also please if you have any relevant proof or communication between you and the casino regarding your case, forward it to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Casino.guru

Since August I have been asking them to close it through the message form they have and I can not find the history of messages I sent and the day before yesterday I sent it again emphasizing that I have a financial problem and he is still active.

Thanks

Απο τον Αυγουστο ζηταω να τον κλεισουν μεσω της φορμας μηνυματων που εχουν και δε μπορω να βρω το ιστορικο μυνηματων που εστειλα και προχθες ξαναεστειλα παλι τονιζοντας οτι εχω οικονομικο προβλημα και ακομη ειναι ενεργος.

Ευχαριστω

Thank you Marianthi for providing additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Marianthi,

I looked at your complaint and will do my best to help you. I would like to invite 24M Casino into this conversation. Casino, can you please specify why didn't you block the player's account?

We would like to ask the 24M Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.