24M Casino - La verificación del jugador se retrasa.

somehow the casino is unable to verify my account, while i uploaded al necessary documents on 13/06 already. Due to the fact that my account is not verified, im not allowed to make a withdrawal.

Hello Flooowz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24M Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Was this your first withdrawal request in the casino? Did you play with any deposit or no deposit bonus in the casino?

Please also note that if it's your first withdrawal than it may take up to 14 days before the payment is processed and succesfuly sent to it's right owner. I can assure you from our experience that the average time is around 14 days, so in your case I would definitely recommend you to wait at least 2 weeks for the money to arrive.

Looking forward to your answer and I hope we will be able to help you out with your case.

Regards,

Nick

Casino.guru

Dear Floowz,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.