4 Crowns Casino - La baja del jugador se retrasa desde hace meses.

So, I have been waiting since October 23, 2023, for my winnings. The payout was cancelled in January, and I resubmitted it. Yet, as always, I get the same responses from live chat that they are sorry and there may be delays in the process. But 5 months is quite a long time. The support is unreachable via email or phone number.

also ich warte seit dem23 Oktober 2023 auf meinen gewinn im Januar wurde die auszahlung gecancelt und ich habe sie nochmals eingereicht und wie immer die gleichen antworten vom livechat das es ihnen leid tut und es kann zu verzögerrungen bei der abwicklung kommen aber 5 Monate ist schon eine Hausnummer und der Support ist über E-mail oder Telefon nummer nicht zu erreichen.

Dear Chaser361,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please explain if your winnings were accumulated with the help of bonus money?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

I've often had money paid out at this casino before, but it was always just sums of around €300-€500, all without any problems. Only when I won that big did I get any further response from the casino via e-mail and telephone not available and always the same in live chat it can be a little delayed lol well 5 months is already a snail's pace and yes I played with a bonus.

I have now contacted the licensing authority in Cuarakau and reported it. I also tried in vain to contact all the game manufacturers, but there was no response from them either.

Ich habe schon vorher des öffteren bei diesem casino Geld auszahlen lassen da handelte es sich aber immer nur um summen um die 300€-500€ alles ohne probleme erst als ich so hoch gewonnen habe kam keine reaktion mehr vom Casino e-mail und telefon ist nicht erreichbar und im live chat immer das gleiche es kann sich etwas verzögern lol naja 5 monate ist dann schon schneckentempo und ja ich habe mit einem bonus gespielt .

Ich habe jetzt mit der Lizensbehöhrde in Cuarakau konntakt aufgenommen und es zur anzeige gebracht habe auch vergebens sämtliche spiele hersteller verucht zu kontaktieren aber auch von denen keine reaktion.

Dear Chaser361,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.