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Since 17.03.2023 I have submitted a withdrawal request and there are constant excuses that there is a problem with the card and the money has not been received, while with the bank I spoke to there is no such problem

Από 17.03.2023 έχω υποβάλλει αίτημα ανάληψης κ συνεχώς βρίσκεται δικαιολογίες κ ότι έχει πρόβλημα η κάρτα κ δεν έχουν μπει τα λεφτά ενώ με την τράπεζα που μίλησα δεν υπάρχει τέτοιο πρόβλημα

Dear festimekaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the withdrawal has been pending since March 17? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear festimekaci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.