7Bets.io Casino - Las solicitudes de retiro de los jugadores se retrasan.

Hi, despite being told I was fully verified, I've had numerous withdraw attempts rejected. Every reason for the rejection was different. Liv chat refer to the email address, and they either don't reply or move the goalposts. Please help if you can, I'm very in need of this money.

Dear Player456,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?
• Did you accumulate your winnings with or without an active bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hi Kristina,

I am yet to receive any withdrawals from this casino. I've never taken a bonus and ensured I verified very early on.

I have emailed several times, attaching screenshots of their own support team confirming I was verified.

I hope this helps you help me!

Thank you for your reply, Player456. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for 7Bets.io Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 7Bets.io Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

We’ve reopened this complaint at the request of 7Bets.io Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please clarify what Player456 should do to withdraw his winnings?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

User has no balance in his account. He played total balance on 21st of August.

Regards,

7Bets team

Dear 7Bets team,

Thank you for your reply.

Player456, I am afraid that if you have played your winnings, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Player456,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.