AB33 Casino - La cuenta del jugador fue bloqueada.

SCAM. The administration of this bookmaker changed the password of my account, came in and stole my balance in the amount of $ 1,500, for no reason. It is necessary to deprive them of their license. Or they have a fake one.

Dear surikovyaroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Asiabet33 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon. Yes, of course, I will answer all questions, I can provide screenshots of the response of the operators in the chat.

-Played exactly one month from 24/Mar/23 - 23/Apr/23 (on 23/Apr/23 my entire game balance was debited)

-I decide to log into my account and found that the username and password did not fit. This cannot be, this was deliberately done by the administration. After resetting my password, I found that my balance is 0

-I bet on esports, on the top DotA tournament.

- I didn't take bonuses from them.

In total, I made a deposit of more than $ 3,000, withdrew about $ 700, I lost more than I won my money from them.

They didn't even give me back my deposits before writing off the balance. They were just stolen.

I didn’t win anything from them, they just stole my money, my account was in the red.

Добрый день. Да конечно, я отвечу на все вопросы, могу предоставить скриншоты ответа операторов в чате.

-Играл ровно месяц с 24/Mar/23 - 23/Apr/23 (23/Apr/23 был списан мой весь игровой баланс)

-Я реши зайти в свой аккаунт и обнаружил что логин и пароль не подходил. Такого не может быть, это намеренно сделала администрация. После восстановления пароля, я обнаружил что мой баланс составляет 0

-Я ставил на киберспорт, на топ турнир по доте.

-Я не брал у них бонусов

В общей сумме я сделал депозит более 3000$, вывел около 700$, я у них больше проиграл чем выиграл своих денег.

Они прежде чем списать баланс, не вернули мне мои депозиты даже. Их просто украли.

Я у них ничего не выиграл, они просто украли мои деньги, мой счет был в минусе большом.

Thanks for the explanation.

Please understand that if you only placed bets on e-sports and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Please let me know if I overlooked any details or if there is additional evidence, otherwise, we'll be forced to close the complaint. Looking forward to hearing from you.

There was no activity, I placed bets and often lost money. As soon as I started winning, without any investigation and verification request, my entire balance was written off. If the casino believes that there was activity, then I have to return my entire deposit and close the account after the investigation.

Thanks for your message.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

I've sent you our suggestions for websites that might help you with your complaint related to sports betting.

Please do not hesitate to contact us if you run into issues with any online casino in the future.