AB33 Casino - La retirada del jugador se retrasa.

I submitted withdrawal on 11th march still not received my withdrawal after 3months.

Reason, they told that game provider still checking.

Hello dines51155,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AB33 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? What kind of games were you playing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

dear Mr Nick ,

Thank you for your feedback.

I played with this platform more than one years and lot of time get my withdrawal.

This first time I win big amount and pending for 3 months.my account already verified.

I accumulated my winning with real money without select any bonus.i played online game , black jack and wonderspin on playtech.

Everyday I'm checking with them and they still answer same answer.

Hopefully you can help me with this issues.

Thank you

Thank you dines51155 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear dines51155,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AB33 Casino representative to join this conversation.

Dear AB33 Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won't reply.. they still told game provider checking.. normally how many days needs for game provider to check out the betting?

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka