Agent Spinner Casino - El jugador se queja de que no recibió bonificación.

I find it impossible that you deposit 1000send of euros and you don't even get a decent bonus. I wrote with the casino and they mean no bonuses, only bonuses when you make a deposit, whenever I played there was no bonus.

I already gambled away 2000 or 3000 euros in the casino so in no other casino is that like that you always get something so I think the casino shit, I would never deposit money there again

Ich finde es unmöglich das man 1000sende von Euro einzahlt und man bekommt nicht mal ein vernünftigen bonos habe mit dem casino geschrieben und die meinen kein bonos nur bonos wenn man einzahlung macht immer wenn ich gespielt habe war kein bonos da.

Habe schon 2000 oder 3000 euro in dem casino verspielt also in keinem anderen Casino ist das so man bekommt immer was also ich finde das casino scheiße ich würde da nie wieder geld einzahlen

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact casino regarding this issue? Have you communicated any possibility to activate a bonus prior to depositing funds into your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Yes, I wrote to them, but the answer is no bonos.

I don't want to be punished in other casinos, but if you gamble away 1000 euros at a time and don't win anything, you get a bonus, but they don't just take money, I don't think that's nice

Ja ich habe mit denen geschrieben aber die antwort lautet kein bonos.

Ich will ja auch nicht das die bestraft werden in anderen Casino s ist es aber so wenn man am stück 1000 euro verspielt und nichts gewinnt bekommt man ein bonos aber da wohl nicht da nehmen die nur geld das finde ich nicht schön

Dear Stefan,

I understand your point of vue, however, I’m afraid there’s not much we can do for you since you have been informed about unavailability of bonuses. I wish I could be of more help unfortunately; bonus offers are solely managed by the casinos. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Stefan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.