AmunRa Casino - La cuenta del jugador fue bloqueada.

Good morning,

My name is Lorenzo ***

user: *****

On 15/02, I was credited with a €100 bonus following a deposit of €200.

the €200 is lost almost immediately, while the €100 bonus I manage to transform into €3800 and thus make it withdrawable.

the account is in my name, Lorenzo ****, but the registered credit cards belong to two of my friends and acquaintances, since I don't have any.

in short, I try to withdraw (3 withdrawals of €800 which then disappeared from the list and are not credited back to the balance) but the site informs us of the verification of the documents. He asks me to send my document + selfie (later approved a few days later), double-sided credit card of the credit card owned by Giulio **** + selfie (all still being approved), double-sided credit card + card bank ownership claim sheet 6069 final owned by Kleivis *** (still pending approval).

at the moment I have all the documents being approved, it won't let me log into my account (it tells me that my user is disabled) and the 3 withdrawals of €800 have disappeared. In addition, I receive emails from the site where it seems that someone is requesting withdrawals of €200.

Would you be so kind as to help me? I don't know who to turn to anymore.

Best regards and I look forward to developments,

Greetings,

Lorenzo ****

Buongiorno,

mi chiamo Lorenzo ***

user: *****

In data 15/02, mi veniva accreditato €100 di bonus a seguito di un versamento di €200.

i €200 vengono persi quasi subito, mentre i €100 di bonus riesco a trasformarli in €3800 e li rendo così prelevabili.

il conto è intestato a me, Lorenzo ****, ma le carte di credito registrate sono di due miei amici e conoscenti, poiché io non ne possiedo.

insomma, provo a prelevare (3 prelievi da €800 che poi sono spariti dalla lista e non riaccreditati sul saldo)ma il sito ci informa della verifica dei documenti. Mi chiede di inviare il mio documento + selfie ( poi approvato qualche giorno dopo), carta di credito fronte retro della carta di credito di proprietà di Giulio **** + selfie ( ancora tutto in fase di apporvazione), carta di credito fronte retro+ foglio di attestazione di proprietà della banca della carta 6069 finale di proprietà di Kleivis *** ( ancora in fase di approvazione).

al momento ho tutti i documenti in fase di approvazione, non mi fa entrare nel mio account ( dicendomi che il mio user è disabilitato) e i 3 prelievi da €800 sono spariti. In più mi arrivano mail dal sito in cui sembra che qualcuno stia richiedendo prelievi da €200.

Sareste così gentili da aiutarmi? Non so più a chi rivolgermi.

cordiali saluti e rimango in attesa di sviluppi,

saluti,

Lorenzo ****

Dear giuliodifra93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found: https://amunra.com/en/rules

"Your warranties:

(...)the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked often only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

From the description of events, it seems the initial deposit of 200€ will be refunded to the original deposit method.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Dear giuliodifra93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.