Ares Casino - El retiro del jugador no ha sido procesado.

Hello.I have been waiting since 13.1. on my payout of 500 euros.When I ask in the chat,I always get the same answers.It takes longer to check,it is expedited,....

It's not about thousands! I didn't violate any bonus conditions or anything else. It's the purest rip-off and as soon as you've pressed the payout button, then nothing works anymore. Then just gamble everything down continuously. What can you do there ?

Hallo.Ich warte seit 13.1. auf meine Auszahlung von 500 Euro.Wenn ich im Chat frage,bekomm ich immer die gleichen Antworten.Es dauert länger zu prüfen,es wird beschleunigt,....

Es geht doch nicht um tausende!Ich habe gegen keine Bonusbedingung verstoßen oder sonst was.Es ist die reinste Abzocke und sobald man auf den Auszahlungsknopf gedrückt hat,dann geht überhaupt nichts mehr.Zockt dann alles nur noch kontinuierlich runter.Was kann man da machen?

Dear Stefanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Stefanie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.