BABU88 Casino - Se ha retrasado el pago de las ganancias del jugador.

I normally deposit money and play at night of 31 January and I won a nominal amount of 6200 but till this time I am writing this issue I didn't receive any withdrawal and when I go to customer support they ask me to wait for 14 days but I want my money by today as per a maximum time of 48 hrs for any casino has been completed please help me to get my money

Dear Rockboy123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Sir , actually this is Fully wkyc casino here is no need of kyc verification and even it is not asked by casino to submit any types of documents casino only says you are involved in suspicious activity and not giving my withdrawal form 5 days , and I only play normal casino roulette what is suspicious in this please help me to take my money please 🙏

Hello please reply me nick

Dear Rockboy123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No nick I am also waiting for withdrawal it's still pending 😭 😭 what is this service the timeframe has been passed already but withdrawal not received till now it's still pending 😕

Dear Rockboy123,

Did the casino specify what kind of suspicious activity?

What kind of games where you playing and did you claim any bonuses?

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

I play geniunely and peacefully roulette game of evolution provider and I didn't claim any bonus and no sports bet also , please help me 🙏 😭

Dear Rockboy123,

Before we would get in touch with the casino, please forward any communication between you and BABU88 related to this case to nikolas.b@casino.guru.

Looking forward to hearing from you.

Regards,

Nick

Yes please go ahead and tell to babu88 casino to give my withdrawal please I have shared all the communication between me and babu88 casino to your given email address successfully

Thank you Rockboy123 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Sir please do it fast its very slow 🥺🥺

Hello Rockboy123,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BABU88 Casino to join the conversation.

Dear BABU88 Casino,

Can you please clarify what suspicious activity was detected in the player's gameplay? When is the gameplay check by the game provider expected to conclude? If the information is not suitable for public disclosure, please forward it to me at michal.k@casino.guru.

What if babu88 casino not reply in his given time period?

Hey there is an update, my account got deactivated without any reason 🥺🥺

Dear Rockboy123,

I managed to get in touch with the casino representative and he is looking into the situation. Your casino account has been temporarily blocked while we investigate your case.

Can you please confirm your WhatsApp number for me?

Dear Rockboy123,

Should the casino team not have contacted you yet, you can expect them to reach out soon regarding the verification process. I encourage you to cooperate fully with them.

Yes they connected with me regarding my verification process

Dear Rockboy123,

I appreciate your confirmation. I will wait for the results of the verification process from the casino team and will proceed to handle your case accordingly.

Hi there, please reply to our e-KYC message sent to your number.

Babu88 is not see my message where I sent all the documents but they are not give my withdrawal 😭

Hi, your withdrawal has already been processed.

Yes I received thanks babu88 and casino guru for your help 🥰

Great news, Rockboy123. I am pleased to know that our involvement played an important role in resolving the situation and that you have received your winnings. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru