BBRBET Casino - El cierre de la cuenta del jugador se ha retrasado.

Hello, good afternoon. For over a month I have been asking bbrb staff to close my account due to problems I am having with the game. However, they have responded that they cannot because they do not have access to close accounts, that I stopped using it for 30 days and that it will close itself, and after the last time I asked them, I have lost close to 90 thousand pesos.

Hola buenas tardes hace más.de un mes que le e estado pidiendo a al personal de bbrb que cierren mi cuenta por problemas de que tengo con el juego ,sin embargo ellos me am respondido que no pueden por qué no tienen acceso a cerrar cuentas que la dejé de usar 30 días y que se cerrará sola y pues ya después de la última vez que se los pedí e perdifo cerca de 90 mil pesos

Hello oscarsamaniego089,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BBRBET Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when exactly did you request for self-exclusion for the first time?
• Did you specifically mention gambling problems/addiction to them?
• When was the last time you spoke to the casino and what was it about?

Please forward your initial request which you have sent to the casino along with their response to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick