Beem Casino - El depósito del jugador nunca se ha acreditado en su cuenta.

Good evening, I deposited 100 euros from my current account on 18 December. The first time the deposit failed and nothing serious, but then with the second deposit not only fails again but 100 euros are deducted from my account.

to this day he continued to wait for an email from their support which has not yet been sent to this day.

their support chat managers assured me that the problem was resolved and that I should contact my lender! I contact the bank which to my surprise tells me that to date they have not yet proceeded to issue a refund for the money unjustly withdrawn.

I sent a new e-mail to which they did not reply!

I rely on your experience to come out of this unfair situation

Buona sera, ho depositato in data 18 dicembre euro 100 dal mio conto corrente. La prima volta il deposito falliva e nulla di grave , ma poi con il secondo deposito non solo fallisce nuovamente ma vengono detratti dal mio conto euro 100.

ad oggi continuò ad attendere una mail dal loro supporto che non è stata ancora inviata a tutt’oggi.

i loro responsabili della chat di supporto mi avevano assicurato che il problema era stato risolto e che avrei dovuto contattare il mio istituto di credito! Contatto la banca che con sorpresa mi dice che ad oggi non hanno ancora proceduto ad emettere rimborso per il denaro ingiustamente prelevato.

ho inviato una nuova e.mail al quale non hanno risposto!

mi affido alla vostra esperienza per venire fuori da questa ingiusta situazione

Dear Mirko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any official statement from the bank/payment provider regarding this situation, please forward it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina, I made the payment on the Mastercard circuit, do I have to contact them?

Buongiorno Kristina, ho effettuato il pagamento su circuito Mastercard, devo contattare loro?

I verified that the casino is supported by a certain Borseco for digital payments, whose contacts are unknown to be able to contact them. The casino managers have given me several answers but, it seems that no one is taking this seriously. This morning I contacted them again in chat, they informed me that my request is currently pending.

Ho verificato che il casinò è supportato da una certa Borseco per i pagamenti digitali, di cui sono sconosciuti contatti per poterli appunto contattare. I responsabili del casinò mi hanno dato diverse risposte ma, sembra che nessuno si stia occupando seriamente della cosa. Stamattina li ho contattati nuovamente in chat, mi hanno comunicato che la mia richiesta è al momento in sospeso.

Dear Mirko,

we are sorry for the misunderstanding which happened. The point is that Casino never got the transaction as it was declined by the bank, as was described in the chat. In such cases, money usually goes back to the credit card or might be withheld by the bank. If the transaction has a decline status, a casino cannot affect the process in any way, unfortunately.

Kind regards,

BeemCasino Team

I would also like to add that from my bank they tell me that, having been the payment forwarded but not accounted for, beem casino has the possibility to reverse the amount in such a way as to speed up the times, in this limbo it will take another 15 days to understand what purpose they have. done my funds ... I find it strange that they have no track of the payment, in any case never happened with other providers only with Beem Casino

Inoltre vorrei aggiungere che dalla mia banca mi dicono che, essendo stato il pagamento inoltrato ma non contabilizzato casinò beem ha la possibilità di stornare l’importo in maniera tale da velocizzare i tempi, in questo limbo ci vorranno altri 15 giorni per capire che fine abbiano fatto i miei fondi… trovo strano che non abbiano traccia del pagamento, ad ogni modo mai successo con altri provider solo con Casinò Beem

Hello everyone,

Thank you Beem Casino for taking your time to look into this issue for us.

Mirko, unfortunately, if the deposit has never reached the casino, they are not able to return it. Your bank has to trace the deposit and refund it to your bank account.

All right

Va bene

Good evening, kristina and Beem Casino representative, I talked to my bank who reported that the authorized payment has now been accounted for, so they tell me that these 100 euros have come to whoever made the payment so I am not satisfied with the Beem Casino explanation! I want my money back

Buona sera, kristina e rappresentante di Beem Casinò, ho riparlato con la mia banca che mi ha segnalato che il pagamento da autorizzato ora è stato contabilizzato, dunque mi dicono che questi 100 euro sono pervenuti a chi ho fatto il pagamento dunque non mi accontento della spiegazione di Casinò Beem! Rivoglio i miei soldi

And dear friends of Casino Guru, it would be preferable to check better before giving ratings to the casinos as there is another customer who has negatively reviewed the casino with an identical experience to mine. At this point it will be my responsibility to report the incident to the financial authority and to the competent persons.

E carissimi amici di Casinò Guru, sarebbe preferibile verificare meglio prima di dare valutazioni ai casinò in quanto è presente un altro cliente che ha recensito negativamente il casinò con in esperienza identica alla mia. A questo punto sarà mia cura denunciare l’accaduto all’autorite finanziaria e alle persone competenti.

Mirko, please forward me all the communication between you and your bank. I would mainly like to see the official statement (for example an email or letter) from the bank in which your bank clearly states that this transaction has been successfully processed.

Your deposit can be stuck in the intermediary bank (somewhere between your bank and the casino's bank). I understand your frustration, but tracing and returning a lost deposit is a complicated and time-consuming process often performed by the player's bank, and usually, the casino has its hands tied.

I believe at this point we should wait for at least one more month to see if the deposit isn't returned automatically. If there is no development in this situation, we will intervene. Thank you for understanding.

You look at Kristina that there would be no problem in waiting but, since I have had too many non-answers and then unclear answers with different versions, well, she too can understand that then my ways and my attitudes can only be of a person who feels teased.

now from the support of Beem casino they have taken charge of my problem and they are working hard to investigate. I would say at the moment to wait, in case I will keep you updated on the situation. Thank you

Guardi Kristina che non ci sarebbe alcun problema nell’attendere ma, siccome ho avuto troppe non risposte e poi risposte non chiare con diverse versioni, beh, può capire anche lei che poi i miei modi e i miei atteggiamenti non possono altro essere che di una persona che si sente presa in giro.

ora dal supporto di Beem casino hanno preso in carico il mio problema è si stanno dando da fare per investigare . Direi al momento di attendere , nel caso vi terrò aggiornati sulla situazione. Grazie

Good evening Kristina, after sending the pdf of the payments to beem casino they inform me that the payment was not made at their casino. As you have been able to verify by means of the screenshots sent, the payment time on their platform and my bank debit coincide. They therefore ignore that afr * infogatening lagos belongs to them. At this point I will intervene to deny the said payment by means of my bank with due report which will be exposed to the postal police.

Buona sera Kristina, dopo aver inviato il pdf dei pagamenti a casinò beem mi comunicano che il pagamento non è stato effettuato presso il loro casinò. Come avete avuto modo di verificare a mezzo degli screenshot inviati, l’ora di pagamento sulla loro piattaforma ed il mio addebito bancario coincidono. Disconoscono quindi che afr*infogatening lagos sia appartenente a loro. A questo punto interverró a disconoscimento del detto pagamento mediante la mia banca con dovuta denuncia che sarà esposta presso la polizia postale.

Too many answers, always different and unclear! I guess there is nothing more to add! FRAUD

Troppe risposte, sempre diverse e poco chiare! Immagino non ci sia altro da aggiungere! TRUFFA

I add that the terms for returning any blocked money have passed (10 working days) and my bank confirms that the money transfer has taken place and is in the account of this mysterious company

Aggiungo che i termini di restituzione dei soldi eventualmente bloccati sono passati (10 giorni lavorativi) e la mia banca conferma che il passaggio di denaro c’è stato ed è sul conto di questa società misteriosa

I apologize, but we are helpless in such situations. We personally do not have any tools to return your deposit, the casino cannot return something that hasn't been received and the only last option is for you to try to trace your deposit in corporation with your bank. I still believe we should wait for at least one more month to see if the deposit isn't returned automatically. Thank you for understanding.

The casino received them can be seen from the recorded payment. Now at the moment disappeared, without giving further communications.

Il casinò li ha ricevuti lo si evince dal pagamento contabilizzato. Ora al momento spariti, senza dare ulteriori comunicazioni.

Dear BeemCasino Team,

Is there by any chance any other option or way for you to help us investigate this lost deposit, please?

Dear all,

According to the screenshot provided by player, the transaction has a "hold" status, which is not a final one. At first, the player's bank authorizes the transaction by holding the funds on your card and there is some time which bank needs to finalize the transaction. At this stage, or even after, the transaction can be failed and it takes some time for the bank to unhold the funds. The new reverse transaction is to see in the history or the balance will be corrected without notifications - it depends on the bank. As the funds did not reach our system we kindly ask the player to contact the bank by phone number on your bank card or online and they will give more details regarding the transaction.

What we could do in this case in addition - we'll ask the payment system again to re-check the transaction and we'll need also an official letter from player's bank that proves that the funds were really withdrawn from the card. Also if necessary we're ready to prepare a letter to your bank that we haven't received the funds and the sum can be "unholded" and returned to player's balance.

Kind regards,

BeemCasino Team

Hello everyone,

Thank you very much BeemCasino Team for clarification and suggestions.

Mirko, I am afraid we have no other option than to recommend that you contact your bank again according to the casino's suggestion. Do not forget to provide the official letter from the bank confirming that funds were really withdrawn as required, and please, get back to us with any updates.

How do you say that they have not received the money, the bank cannot intervene unless I make a complaint and denial for the reimbursement subject to successful completion of the investigations (6 months) which could then lead to the debit of the money anyway.

the payment made went to Nigeria, coincidentally where the most common online scams are generally carried out.

I'm sorry but I will not provide any further sensitive data to these subjects.

scammers

Come si fa a dire che non hanno ricevuto i soldi, la banca non può intervenire a meno che io non faccia denuncia e disconoscimento per il rimborso salvo buon fine delle indagini (6mesi) che potrebbero poi portare comunque all’addebito dei soldi.

il pagamento effettuato è andato in Nigeria, guarda caso dove si compiono in genere le più abituali truffe on line.

mi spiace ma non fornirò ulteriori dati sensibili a questi soggetti.

truffatori

I am sorry, Mirko, but if you decide that you won't provide the necessary documents, I am afraid that we won't be able to proceed with this complaint. Please, let us know if your decision is final.

I will send them exclusively to you by email

Li manderò esclusivamente a voi a mezzo email

Dear all,

we finished our investigation and would like to sincerely apologize for the inconvenience caused by the payment issue. The corresponding payment provider had a technical error on his site that's why the payment wasn't processed successfully. Funds have been deposited to players' account now and as apology we've issued 100 free spins for Fruit Million slot. Thank you for your patience and understanding!

Kind regards,

BeemCasino Team

Mirko, could you please confirm we can consider this issue resolved? Do I have your permission to close this complaint?

Dear Mirko,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.