Bet365 Casino - La cuenta del jugador fue bloqueada.

Hello good afternoon to Casino Guru, the problem under discussion is that my account was closed and I no longer have access, I contacted bet365 support to try to recover my account, but they don't want to talk, I explained the whole situation that there was more my last contact with them the service closed the chat in my face, so I think it's disrespectful what they did to me without even giving me a chance and I'll tell you what, a guy happened on the internet who has a channel and social network on Instagram , he said that there was a way to earn some money by me creating an account at bet365 depositing a certain amount that he would need for him to earn that money for me, but I didn't know that the procedure he would use would be against the Casino rules, so I passed the login for him and he did the procedure and he actually gave me a part of the winnings but soon after my profile was blocked and right now I really need access to my account to place football bets and I think as I don't have it blame for what happened, I believe that the casino guru was able to help me with this and remembering that I don't have any amount to recover from the bookmaker, I don't have money locked in it, I just wanted access to my account back, I appreciate it if you can help me with this situation , any other questions I am available here to clarify, repeating it was not my fault, I just wanted to access me back

Olá boa tarde ao Casino Guru, o problema em discussão é que minha conta foi encerrada e não tenho mais o acesso, eu entrei em contato com o suporte da bet365 pra tentar recuperar minha conta, mas eles não querem nem conversa, expliquei toda a situação que houve mais meu último contato com eles o atendimento fechou o chat na minha cara, então acho uma falta de respeito oque fizeram comigo sem nem mim da uma chance e vou dizer oque, aconteceu um cara na internet que tem canal e rede social no Instagram, falou que tinha um jeito de ganhar um dinheiro eu criando uma conta na bet365 depositando um certo valor que precisaria pra ele ganhar esse dinheiro pra mim, só que eu não sabia que o procedimento que ele usaria seria contra as regras do Cassino, então passei o login pra ele e ele fez o procedimento e realmente ele me passou uma parte do ganho só que logo em seguida meu perfil foi bloqueado e logo agora atualmente estou precisando demais do acesso a minha conta pra fazer apostas de futebol e acho que como não tenho culpa do que aconteceu acredito que o cassino guru conseguia me ajudar nessa e lembrando não tenho montante alguma pra recuperar da casa de apostas, não tenho dinheiro travado nela, só queria o acesso a minha conta de volta, agradeço se poderem me ajudar com essa situação, qualquer outra dúvida estou a disposição aqui pra esclarecer, repetindo não tive culpa alguma, só queria me acesso de volta

Dear jarlesplay4,

Thank you very much for submitting this complaint. I’m sorry about your problem.

Please understand that you should never share your casino account with another person. As you correctly stated, sharing your casino account with another person is a violation of the casino's rules and can result in account closure. You should always be the only person who can access your account.

Moreover, the casino is entitled to block any user’s account as long as there is no balance in the account left. For the future, I recommend you choose some other gambling platform where you will abide by the rules right from the start.

If you want to know more about the best practices for playing in online casinos, please check out our Fair Gambling Codex. https://casino.guru/fair-gambling-codex-for-players

Unfortunately, since the casino has the right to block accounts with no remaining balance, we are unable to assist you in this matter. If you have any other questions or concerns, please feel free to reach out.

Best regards

Veronika 

Wow, I'm very upset that I'm not getting my account back, I thought that something would be resolved about it, that there would be something to be done about it, this is very embarrassing, but I never imagined that I would lose access to my account.

Nossa fico muito chateado por não está conseguindo minha conta de volta, achei que se resolveria algo a respeito, que existiria alguma coisa a ser feita a respeito, isso é muito constrangedor mds nunca imaginei que perderia o acesso a minha pense num negócio complicado viu mds

I'm sorry but as I mentioned before, the casino may decide who they will provide their services to. Once you breach their Terms and Conditions, they are entitled to block your account for an indefinite period of time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.