Bet365 Casino - La cuenta del jugador ha sido bloqueada.

I created an account and entered 40 euros but at the moment I kicked out and told me that my account had been closed due to a lack of verification

and now it won't let me access the page or get my money back

me cree una cuenta e ingrse 40 euros pero al momento me echo y me dijo que mi cuenta habia sido cerrada devido a una falta de verificacion

y ahora no me deja acceder a la pagina ni recuperar mi dinero

Dear Alvaro,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that your deposit stayed completely untouched?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

If the deposit remained intact in the account I have contacted the casino but I have not yet received answers

Thank you.

Si el deposito se quedo intacto en la cuenta he contactado con el casino pero aun no he obtenido respuestas

Gracias.

Thank you very much Alvaro for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alvaro,

I looked at your complaint and will do my best to help you. I would like to invite Bet365 Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Bet365 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.