BET90 Casino - El jugador no ha recibido un retiro.

I requested the Withdrawal on 3/10, but 13 days have passed and I have not received the amount in my account. I have a verified account at bet90 and I also have a Pay4Fun account where I made the deposit.

Login: g***@gmail.com

Profile ID: 113***145

Withdrawal ID:

178023371

I would like to receive my balance urgently.

The only answer in the Casino chat is this:

"We had a technical problem in the withdrawal system and the responsible sector is working to solve it as soon as possible.

And soon after, withdrawal processing will be completed by the responsible financial sector."

Solicitei o Saque no dia 10/3, mas ja passou 13 dias e não recebi o valor em minha conta. Tenho conta verificada na bet90 e também tenho conta no Pay4Fun por onde fiz o depósito.

Entrar: g***@gmail.com

ID Perfil: 113***145

ID Saque:

178023371

Gostaria de receber o meu saldo com urgência.

Unica resposta no chat do Cassino é essa:

"Tivemos um problema técnico no sistema de saques e o setor responsável esta trabalhando para solucionar o mais breve possível.

E logo em seguida os processamentos de saques serão concluídos pelo setor financeiro responsável."

Dear gabrielralphi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via alternative payment methods?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

I have already made a receipt before for a low amount by another form of receipt. But first I tried to receive it this way on 7/3. But it took 3 days and the attendant told me to change the form, so I did and now I have not received the balance for 14 days.

My earnings were through the bonus, but I fulfilled the Rollover and according to the support everything is fine with my account and also with the amount requested for the withdrawal.

Today I received an email from Bet90 with the following message:

We are sorry for the delay in your request. We would like to inform you that the financial team is working to complete it as soon as possible. Please wait.

Yours sincerely,

Bet90 team

Ola Kristina,

Já realizei um recebimento antes de valor baixo por outra forma de recebimento. Mas primeiramente eu tentei receber por essa forma no dia 7/3. Mas demorou 3 dias e o atendente me informou para mudar a forma, assim o fiz e agora estou a 14 dias sem receber o saldo.

Meus ganhos foram através do bonus, mas eu cumpri o Rollover e conforme o suporte está tudo certo com minha conta e também sobre o valor solicitado pelo saque.

Hoje recebi o e-mail da Bet90 com a seguinte mensagem:

Lamentamos o atraso de sua solicitação. Informamos que o time financeiro está se empenhando para que seja concluído o mais breve possível. Pedimos que aguarde.

Atenciosamente,

Equipe Bet90

Thank you very much, gabrielralphi, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you gabrielralphi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BET90 Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hi,

please note that the user was verified just 2 days ago. The withdrawal is in pending status and will be processed asap. I cannot give any eta at this point. The player was offered an alternative method, due to technical issues with the other one and the withdrawal was requested to this method on the 28th as well.

Regards

Franzi

Good morning,

I think Mr. Franzi is not talking about me. Because I'm already verified since the 1/2/23. I have an email proving this.

About the offer to withdraw by another alternative, this does not apply. On 7/3 I requested the withdrawal via Directa24 and on 10/3 the support instructed me to cancel and do it via Pay4Fun. I did that and I didn't receive my money for 178 days, claiming technical problems in the payment getway api (Vinicius support reported this to me).

On 3/28 I canceled the withdrawal using this method and tried again on 3/28 via Directa24, but now for a lower withdrawal amount.

I requested a withdrawal of 999 BRL leaving a balance of 2560 BRL. I want to receive everything, but I think you are making it difficult to take what is mine.

Please Mr. Franzi, inform me of a method so that I can withdraw all my balance.

Awaiting,

Gabriel

Bom dia,

Acho que o Sr. Franzi não está falando de mim. Porque ja sou verificado desde o dia 1/2/23. Tenho e-mail comprovando isso.

Sobre o ofericido para sacar por outra alternativa, isso não procede. No dia 7/3 solicitei o saque via Directa24 e no dia 10/3 o suporte me orientou a cancelar e fazer via Pay4Fun. Fiz isso e fiquei 178 dias sem receber meu dinheiro, alegando problemas técnicos na api do getway do pagamento (suporte Vinicius me relatou isso).

No dia 28/3 cancelei o saque nesse método e tentei novamente no dia 28/3 via Directa24, mas agora por um valor menor de saque.

Solicitei o saque de 999 BRL ficando um saldo de 2560 BRL. Eu quero receber tudo, mas acho que vocês estão dificultando a retirada do que é meu.

Por favor Sr. Franzi, me informar um método para que eu possa sacar todo meu saldo.

No aguardo,

Gabriel

I am talking about you 🙂 Your final verification was done 2 days ago.

But either way, 2 of your withdrawals were just paid, as I can see. Your next one will also be processed shortly.

Regards

Ms Franzi

Got it.

I've already received 2 withdrawals, because I'm dividing them into smaller amounts, can that be it?

The one for 995 remains to be received and then the one for 567 will be missing.

Awaiting.

Thank you for helping Mrs. frowned

(sorry about Mr.)

A entendi.

Ja recebi 2 saques, pois estou dividindo em valores menores, pode ser assim?

Falta receber esse de 995 e depois vai ficar faltando o de 567.

No aguardo.

Obrigado em ajudar Sra. Franzi

(desculpe pelo Sr.)

I dont think the amount is the reason, it was really the method due to technical issues.

Yes, you have one pending now and once this is done, you can request the last one.

And no worries, just wanted to make sure Franzi is female 😀

Regards

I understand, the attendants were talking about this technical problem with Pay4fun.

But I'm very anxious and I was worried, so I preferred to change the strategy. I went to Bank+Pix with a lower value.

It worked!!! ehehehehe so I continued to request smaller amounts.

But now it's gone. Next time try higher values.

In Brazil, Franzi is not very common so the slide. Again sorry and now I know you are a very dedicated woman to help.

Hugs

Gabriel

Entendi, os atendentes estavam falando desse problema técnico com a Pay4fun.

Mas sou muito ancioso e tava preocupado, dai preferi mudar a estratégia. Fui para o Bank+Pix de valor menor.

Funcionou!!! ehehehehe por isso continuei a solicitar valores menores.

Mas agora ja foi. Próxima vez tento valores altos.

No Brasil, Franzi não é muito comum por isso o deslize. Mais uma vez desculpe e agora sei que você é uma mulher muito dedicada a ajudar.

Abraços

Gabriel

All good Gabriel. I am glad the issue is somewhat fixed. At least you got 2 paid now and the rest will follow shortly, within the timeframe

Have a good day 🙂

Franzi

Right Franzi.

I'm waiting.

Thank you so far.

Certo Franzi.

Fico no aguardo.

Obrigado até aqui.

I'm glad to hear that the issue is being resolved, please gabrielralphi keep us updated on the status of the payment and let us know when you will no longer need assistance.

Thank you!

Peter,

There are still 1562 BRL left to receive.

When it's OK, I'll come back here to let you know.

Peter,

Faltam mais 1562 BRL para receber.

Quando tiver OK, volto aqui para informar.

Dear gabrielralphi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now all that remains is to receive 567.

I believe that in a few days it will resolve itself.

Thanks.

Agora só falta receber 567.

Acredito que até em poucos dias ira se resolver.

Obrigado.

I would like to let you know that my problem has been resolved.

I received the last withdrawal request today.

Thank you Casino Guru for mediating my report and Mrs. Franzi for speeding up the solution to my problem.

Gostaria de informar que meu problema foi resolvido.

Recebi hj a última solicitação de saque.

Obrigado Casino Guru por intermediar o meu relato e a Sra Franzi por agilizar a solução do meu problema.

Dear gabrielralphi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter