BetdaVirada Casino - Retraso en la retirada del jugador.

Unfortunately, I fell into the trap of this casino, only realizing too late that they have absolutely no reputation.

I made a deposit and sent all of my documentation, but they simply won't accept it.

Despite being verified by more than 50 platforms with my documents, they are stalling to pay out the withdrawal I requested.

Platforms like this must be banned and you, as a broadcasting channel, should publish a blacklist of such platforms.

Their chat takes exactly 5 hours to provide customer service, and the operator ends the session when they don't know how to respond.

The level of disrespect and unprofessionalism at this company is unbelievable.

I've noticed that there are several other people with the same problem as mine.

There needs to be some kind of punishment for this sort of fraud and theft.

I really hope you can help me.

Attached, I am sending a screenshot of the withdrawal request for comparison.

I messaged the company's executive director on LinkedIn and was met with more waiting. The chat starts by saying the waiting time is 5 hours, but I've been waiting for assistance for over 5 hours now.

Please, help me resolve this.

Infelizmente cai na cilada desse cassino, depois que vi que nao tem reputação nenhuma..

fiz um deposito e enviei todas as minhas documentações e simplesmente eles nao aceitam..

sendo que sou verificada em mais de 50 plataformas com meus documentos..

isso e enrolação para pagar o saque que eu solicitei..

esse tipo d eplataforma tem que ser banida, e vcs como canal de divulgação divulgarem a lista negra dessas plataformas..

o Chat demora extamemente 05 horas para fazer o atendimento, e om atendente quando nao sabe o que responder encerra o atendimento...

a falta de respeito e profissionalismo dessa empresa e surreal...

verifiqui depois que tem varias pessoas com o mesmo problmea que o meu..

tem que haver punição isso é roubo fraude...

gostaria muito que voces me ajudassem...

em anexo estou enviando a tela com a comp´ração da solicitação do saque..

enviei mensagem para o diretor executivo da empresa atraves do linkedin...e a media de espera do chat..so que começa assim mas ja estou a 05 horas esperando atendimento...

me ajudem e resolver...por favor

Dear vanessapieroni5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, good morning, how are you Cristina,

Yes, it was sent not only once, but 03 times (yesterday, February 28th, I sent it for the 3rd time). valid by law for 10 years, I also reinforced it by sending my work card, birth certificate, passport which, even though it has expired, is valid for 10 years as an identification document... I sent a selfie along with all the documents, I sent a reader's title with proof from the last election,...all this with a selfie holding the documentation

Well, if that's not enough to prove my identity, honestly, just go in person lol...

Furthermore, there are several other options to solve this problem, you can make a video call,

In short, there is a solution, but as it has already been reported that there are several people with the same problem as me... who even sent the correct documentation and the company did not make the payment, I believe that these "difficulties" in verification are maneuvers to delay payment of the loot...

I am verified on more than 50 platforms, I already had a problem with my identity, but the platform was ready to receive the other documents for proof and everything worked fine...

The difference is there, when the company wants to solve the problem with the customer and when it doesn't want to make cash and maneuver with the deposits made on the platform.

If I were an isolated case that would be fine... but I read more than 300 complaints about withdrawals not being paid through the platform...

What is at stake is precisely banning this type of platform, there are many and many that act like this... I have already lost a lot of money depositing on fraudulent platforms... there has to be a blacklist with publicity on social networks, or else do the same as they did with Blaze taking down the website...

What they can't do is go unpunished, because they act this way precisely because they know nothing will happen.

But if there is no case against it, the only way to harm this type of platform is by publicizing their misconduct so that no one else falls for this scam.

They send daily SMS emails with bonuses encouraging deposits, and that is absurd...there must be punishment...and theft...fraud...

Ola bom dia tudo bem Cristina,

sim foi enviado nao so uma vez mais 03 vezes (ontem dia28/02 enviei pela 03 vez)..eles agoram alegam que minha carteira de identidade esta vencida( antiga) mas forneci, CNH (que esta coma licença vencida ) mas o documento e valido por lei por 10 anos, ainda reforçei enviando minha carteira de trabalho, certidão de nascimento, passaporte que mesmo estando vencido vale por 10 anos como documento de identificação...mandei selfie junto com todos os documentos, enviei titulo de leitor com o comprovante da ultima eleição,...isso tudo com selfie segurando a documentação

bom se isso nao for suficiente para comprovação da minha identidade sinceramente so indo pessoalmente rsss...

alem disso tem varias outras opções de resolver esse problema, podem fazer chamada de video,

em resumo existe solução, mas como ja foi relatado que existem varias pessoas com o mesmo problema que eu meu..que inclusive enviaram a documentação correta e a empresa não efetuou o pagamento acredito que essas "dificuldades" na verificação sao manobras para enrolar o pagamento do saque ...

sou verificada em mais de 50 plataformas , ja tive sim problema com a minha identidade, mas a plataforma se prontificou a receber os demais documentos para comprovação e deu tudo certo...

a diferença esta ai, quando a empresa quer resolver o problema com o cliente e quando nao quer para fazer caixa e manobra com os depositos feitos na plataforma..

se eu fosse um caso isolado tudo bem...mas li mais de 300 reclamções sobre o nao pagamento de saque pela plataforma...

o que esta em questão e justamente banir esse tipo de plataforma, sao varias e varias que atuam assim...ja perdi muito dinheiro depositando em plataformas fraudadoras..tem que existir uma lista negra com divulgação em rede social, ou entao fazer igual fizeram com a Blaze derrubar o site...

o que nao pode e ficarem impune, pois eles agem dessa maneira justamente porque sabe que nao vai acontecer nada..

mas se nao existe processo contra , a unica maneira de lesionar esse tipo de plataforma e divulgando a má conduta deles para que ninguem mais caia nesse golpe..

eles enviam diariamente e-mail SMS com bonificação estimulando o deposito, e isso e absurdo..tem que ter punição...e roubo..fraude...

dear,

I would like to leave one more note...

Confirming that the Bet da Virada platform is indeed an Indonesian platform, which deceives customers, who are evading the responsibility of resolving my problem and releasing the payment of my withdrawal...

Attached are the various attempts to contact the platform. website chat...exactly 5 hours waiting...when I arrived at the 1st in line, I've been waiting for service for exactly 2 hours...

Support emails were sent several times with no response...

There has to be a punishment... just like there was with Blaze when they took away access to their website... non-payment to the customer is fraud, embezzlement...

How many people are being harmed right now...

How much is the cashier on this platform just scamming people?

Do you have any authority to take appropriate action?

(attached are prints of attempts to contact the platform)

this is the contact I made with the director via linkedin...but he is not responsible for the bet da vira platform they just use their license

I await feedback and guidance on what measures I should take against the platform...

Thanks

prezados,

gostaria de deixar mais um registro ...

Confirmando que realmente a plataforma Bet da Virada e realmente uma plataforma indonia, que engana os clientes, que estao fugindo da responsabilidade de resolver o meu problema e liberar o pagamento do meu saque...

segue em anexo as diversas tentativas de contato junto a plataforma. chat do site...extamente 05 horas esperando..quando cheguei no 1 da fila tem extamente 2 horas que estou aguardando atendimento..

e-mails para suporte forame enviados varios sem retorno...

tem que ter uma punição...igual teve com a Blaze quando tiraram o acesso ao o site deles ...o nao pagamento ao cliente e fraude, estelionato...

quantas pessoas estão sendo lesadas nesse momento..

de quanot sera que esta o caixa dessa plataforma so enganando as pessoas?

nao tem nenhuma autoridade para tomar as medidas cabiveis?

(em anexo segue os prints das tentativas de contato junto a plataforma)

esse e o contato que eu fiz com diretor via linkedin...mas ele nao e responsavel pela plataforma bet da virada eles so usam a licença deles

aguardo reotrno e orientações de quais medidas devo tomar contra a plataforma...

Obrigada

Thank you very much, vanessapieroni5, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you vanessapieroni5 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetdaVirada Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

No response from Betda Virada???? They don't respond on any customer service channel...I've already sent them via Instagram, LinkedIn, email...and the chat has already turned into a police case...and it's a real disregard...

*******************************************

I came in today at 11:00

One of our representatives will be with you shortly. It's number 13 in line. Waiting time is approximately 22 minute(s). We appreciate your patience.

now it's 2:22 pm

clueless and just to fool fool

Nada de resposta da Betda Virada???? eles nao respondem em nenhum canal de atendimento..ja mandei pelo instragran, linkedin, e-mail ..e o chat ja virou caso de policia ...e um verdadeiro descaso ...

*******************************************

entrei hoje as 11:00

Um dos nossos representantes estará em breve consigo. É o número 13 na fila. O tempo de espera é de aproximadamente 22 minuto(s). Agradecemos a sua paciência.

agora sao 14:22

sem noção e so para enganar bobo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter