Betmotion Casino - El retiro del jugador no ha sido procesado.

Hello,

First of all, I want to clarify that the KYC of my betmotion account was successfully completed, which is why my account is enabled for withdrawals.

I requested 2 withdrawals dated 04/22/2023 (US$1,000.00) and 04/25/2023 (US$697.88) which have not been approved or paid.

I made my deposit via NETELLER and requested the withdrawals by the same payment method accordingly. To date, I have gone to betmotion support more than 5 times to consult about the situation and the only answer they give me is that they have problems with the payment method and that they will inform me as soon as they have news but time passes and passes without that they deposit my money to me.

I am a very old user in betting sites and I am sure that the non-payment has nothing to do with payment method problems, since Neteller is a platform that works without problems and that I still use to deposit and withdraw on other sites today.

In addition, if the problem were to be real, it is betmotion's responsibility to provide alternative payment solutions, such as bank transfer, cryptocurrencies, skrill, or another method by which I can receive my money. Unfortunately they do not pay and do not offer other options to solve the problem.

This situation has been very frustrating and at this point I only think that Betmotion is a scam because they have not behaved to the level that this deserves to give peace of mind and a solution to the client.

Finally, it should be noted that I deposited US$2,000.00 on the site, for which I am withdrawing even less than the amount deposited, that is, I lost money, I did not even make a profit, which often leads betting sites to complicate the withdrawal processes because They don't like winning customers.

I tried to solve this by contacting betmotion but there was no positive response and that is why I have come to leave this complaint.

Hoping you can help to solve, thanks in advance.

Hola,

Primero que todo quiero aclarar que el KYC de mi cuenta de betmotion fue completado con éxito por lo cual mi cuenta está habilitada para retiros.

Solicité 2 retiros con fecha 22/04/2023 (US$1,000.00) y 25/04/2023 (US$697.88 ) los cuales no han sido aprobados ni tampoco pagados.

Realicé mi depósito vía NETELLER y solicité los retiros por el mismo método de pago como corresponde. A la fecha de hoy he acudido más de 5 veces al soporte de betmotion para consultar sobre la situación y la única respuesta que me dan es que tienen problemas con el método de pago y que me informarán apenas tengan novedades pero pasa y pasa el tiempo sin que me depositen mi dinero.

Soy usuario muy antiguo en sitios de apuesta y tengo certeza que el no pago no tiene que ver con problemas del método de pago, pues Neteller es una plataforma que funciona sin problemas y que sigo utilizando para depositar y retirar en otros sitios actualmente.

Además, si llegase a ser real lo del problema, es responsabilidad de betmotion proveer solucionar alternativas para el pago, como transferencia bancaria, criptomonedas, skrill, u otro método por el cual pueda recibir mi dinero. Lamentablemente no pagan y no ofrecen otras opciones para sacar adelante el problema.

Esta situación ha sido muy frustrante y a estas alturas ya sólo pienso que Betmotion es una estafa pues no se han comportado a la altura que merece esto para dar tranquilidad y solución al cliente.

Cabe destacar por último, que deposité US$2,000.00 en el sitio, por lo cual estoy retirando incluso menos del monto depositado, es decir, perdí dinero, ni siquiera saqué beneficios lo que muchas veces lleva a sitios de apuestas a complicar los procesos de retiro pues no les gustan los clientes ganadores.

Intenté solucionar esto comunicándome con betmotion pero no hubo respuesta positiva y por eso he llegado a dejar esta queja.

Esperando puedan ayudar a solucionar, gracias de antemano.

Dear PoKartes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that both withdrawals are pending in your account without being processed? Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Both withdrawals are still pending and it is the first time I have made withdrawals on the site.

I did not use bonuses when depositing and my withdrawals do not correspond to winnings, I am withdrawing less money than I deposited.

Greetings

Hola Kristina,

Ambos retiros continuan pendientes y es primera vez que hago retiros en el sitio.

No usé bonos al depositar y mis retiros no corresponden a ganancias, estoy retirando menos dinero del que deposité.

Saludos

Thank you very much for your reply, PoKartes. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear PoKartes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.